Overview
Accepts corp to corp applications
Contract - W2
Contract - Independent
Contract - 2 month(s)
Skills
Microsoft Windows 10 operating system
Office 365 suite
Ticketing system software
Job Details
The Client is seeking a qualified IT Help Desk Specialist to provide first level hardware, software and application support to end users. This position is critical in promoting a positive customer relationship, requires a high customer service orientation and strong interpersonal skills to provide effective support to a diverse population.
KNOWLEDGE, SKILLS AND ABILITIES / COMPETENCIES:
Knowledge of: Microsoft Windows 10 operating system; Office 365 suite; and Ivanti ticketing system.
Skills in: analyzing and diagnosing user problems; basic knowledge of computers, monitors, printers, network equipment, telephones, fax machines, and cash registers to assist users with problems.
Ability to: multitask; assess risk and provide mitigation actions; follow established procedures; read and interpret hardware and software manuals and provide necessary information to users; communicate and work with all levels of judicial personnel in the field; communicate effectively in oral and written formats; and maintain and acquire new skills through ongoing research and training.
MINIMUM EDUCATION AND EXPERIENCE REQUIREMENTS:
Graduation from high school and one (1) year of computer-related experience; or an equivalent combination of education and experience.
The shift work for this position will include state holidays. The 2024 holidays: January 1st, January 15th, March 29th, May 27th, July 4th, September 2nd, November 11th, 28th, and 29th, and December 24th, 25th, and 26th.
Required/Desired Skills
KNOWLEDGE, SKILLS AND ABILITIES / COMPETENCIES:
Knowledge of: Microsoft Windows 10 operating system; Office 365 suite; and Ivanti ticketing system.
Skills in: analyzing and diagnosing user problems; basic knowledge of computers, monitors, printers, network equipment, telephones, fax machines, and cash registers to assist users with problems.
Ability to: multitask; assess risk and provide mitigation actions; follow established procedures; read and interpret hardware and software manuals and provide necessary information to users; communicate and work with all levels of judicial personnel in the field; communicate effectively in oral and written formats; and maintain and acquire new skills through ongoing research and training.
MINIMUM EDUCATION AND EXPERIENCE REQUIREMENTS:
Graduation from high school and one (1) year of computer-related experience; or an equivalent combination of education and experience.
The shift work for this position will include state holidays. The 2024 holidays: January 1st, January 15th, March 29th, May 27th, July 4th, September 2nd, November 11th, 28th, and 29th, and December 24th, 25th, and 26th.
Required/Desired Skills
| Skill | Required /Desired | Amount | of Experience |
|---|---|---|---|
| Microsoft Windows 10 operating system | Required | 3 | Years |
| Office 365 suite | Required | 3 | Years |
| Ticketing system software | Required | 3 | Years |
| Analyzing and diagnosing user problems | Required | 3 | Years |
| Basic knowledge of computers, monitors, printers, network equipment, telephones, fax machines, and cash registers to assist users with problems | Required | 3 | Years |
| Experience reading and interpreting hardware and software manuals and provide necessary information to users | Required | 3 | Years |
| Communicate and work with all levels of personnel in the field; communicate effectively in oral and written formats | Required | 3 | Years |