Overview
On Site
Depends on Experience
Accepts corp to corp applications
Contract - Independent
Contract - W2
Contract - 12 Month(s)
No Travel Required
Able to Provide Sponsorship
Skills
Business Process
Call Center
Cloud Computing
Collaboration
Conflict Resolution
Customer Engagement
Customer Service
Data Modeling
MIMO
Management
Offshoring
Problem Solving
Replication
SAP
SAP CRM
SAP HANA
SAP IS-U
Specification Gathering
System Integration
Testing
Job Details
- Analyze client business processes and requirements to develop a tailored SAP Service Cloud Utilities Call Center solution
- Configure and perform hands-on testing of the SAP Service Cloud Utilities Call Center solution to ensure they are alignedwith business requirements
- Provide expert guidance on the utilities industry best practices with the SAP Service Cloud Utilities Call Center Solution
- Manage project work and customer expectations throughout the project life cycle
- Ability to review and guide the functional team in business process document/functional specs write-up; configure the system and problem-solving
- Collaborate with cross-functional teams, both internal and external, including developers and offshore teams
- Hands-on experience in configuring SAP Service Cloud and SAP S4HANA IS-U for system integration
- Solid understanding of utility business processes, especially in customerservice: customer interaction, account identification, and MIMO process
- In-depthunderstanding of SAP ISU data model
- In-depthunderstanding of SAP Service Cloud Project Life Cycle in pre- and post-go-live activities
- In-depthunderstanding of the MIMO process
- In-depthunderstanding of SAP Service Cloud Utilities Call Center standard functionalities
- In-depthunderstanding of data replication between the SAP Service Cloud Utilities Call Center solution with SAP S4HANA IS-U
- In-depthunderstanding of the extensibility framework of the SAP Service Cloud Utilities Call Center solution with SAP S4HANA IS-U
- Minimum of one green field end-to-endSAP CRM 7. X Utilities Call Center implementation
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