Overview
On Site
USD 36.18 - 44.18 per hour
Full Time
Skills
Finance
Sustainability
User Guides
Management
Accountability
Process Analysis
Technical Writing
Documentation
Microsoft Excel
Pivot Table
Wiki
Confluence
JIRA
Workflow
BMC Remedy
IT Service Management
Communication
Attention To Detail
Multitasking
ITIL
Change Request Management
Financial Services
Production Support
IT Operations
Application Support
Collaboration
Spectrum
Life Insurance
Salesforce.com
Recruiting
Leadership
Job Details
Genesis10 is currently seeking an IT Business Analyst with our client in the financial industry located in Jacksonville, FL. This is a 12+ month contract position.
Responsibilities:
Requirements:
Desired skills:
Pay range: $36.18 - $44.18
Only candidates available and ready to work directly as Genesis10 employees will be considered for this position.
If you have the described qualifications and are interested in this exciting opportunity, please apply!
About Genesis10:
Ranked a Top Staffing Firm in the U.S. by Staffing Industry Analysts for six consecutive years, Genesis10 puts thousands of consultants and employees to work across the United States every year in contract, contract-for-hire, and permanent placement roles. With more than 300 active clients, Genesis10 provides access to many of the Fortune 100 firms and a variety of mid-market organizations across the full spectrum of industry verticals.
For contract roles, Genesis10 offers the benefits listed below. If this is a perm-placement opportunity, our recruiter can talk you through the unique benefits offered for that particular client. Benefits of Working with Genesis10:
Access to hundreds of clients, most who have been working with Genesis10 for 5-20+ years.
The opportunity to have a career-home in Genesis10; many of our consultants have been working exclusively with Genesis10 for years.
Access to an experienced, caring recruiting team (more than 7 years of experience, on average.)
Behavioral Health Platform
Medical, Dental, Vision
Health Savings Account
Voluntary Hospital Indemnity (Critical Illness & Accident)
Voluntary Term Life Insurance
401K
Sick Pay (for applicable states/municipalities)
Commuter Benefits (Dallas, NYC, SF and Illinois)
For multiple years running, Genesis10 has been recognized as a Top Staffing Firm in the U.S., as a Best Company for Work-Life Balance, as a Best Company for Career Growth, for Diversity, and for Leadership, amongst others. To learn more and to view all our available career opportunities, please visit us at our website.
Genesis10 is an Equal Opportunity Employer. Candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Responsibilities:
- Support the development and initial execution of a new request intake process within our production support organization
- Build the intake process, execute it during its early stages, and document it thoroughly to support future transition and long-term sustainability
- Design and implement a structured intake process for incoming requests from Line of Business (LOB) partners
- Serve as the initial point of contact for intake submissions during the rollout period
- Collaborate closely with internal technology teams, support analysts/engineers, and business stakeholders to gather requirements and refine workflows
- Develop clear and comprehensive process documentation and user guides to enable future handoff and adoption
- Maintain and organize supporting documentation in enterprise wiki platforms (e.g., Confluence or SharePoint)
- Track and manage intake requests through tools like Jira and Remedy, ensuring transparency and accountability
- Identify opportunities for improvement or automation within the intake process and provide actionable recommendations
Requirements:
- 3+ years of experience in business process analysis or operations support roles
- Strong technical writing skills with a proven ability to create clear, concise, and user-friendly documentation
- Microsoft Excel (including filtering, sorting, pivot tables)
- Wiki platforms (Confluence, SharePoint, or similar)
- Jira (ticket tracking, workflow configuration)
- Remedy or similar ITSM ticketing systems
- Excellent verbal and written communication skills; ability to interact effectively with technical teams and business stakeholders
- Detail-oriented with strong organizational and multitasking skills
- Familiarity with ITIL processes (especially Incident and Request Management)
- Experience supporting intake or operational processes within large enterprises
- Prior experience working in financial services or regulated environments
- Strong ability to translate evolving business needs into clear, repeatable processes
Desired skills:
- Experience working in or with production support, IT operations, or application support teams
Pay range: $36.18 - $44.18
Only candidates available and ready to work directly as Genesis10 employees will be considered for this position.
If you have the described qualifications and are interested in this exciting opportunity, please apply!
About Genesis10:
Ranked a Top Staffing Firm in the U.S. by Staffing Industry Analysts for six consecutive years, Genesis10 puts thousands of consultants and employees to work across the United States every year in contract, contract-for-hire, and permanent placement roles. With more than 300 active clients, Genesis10 provides access to many of the Fortune 100 firms and a variety of mid-market organizations across the full spectrum of industry verticals.
For contract roles, Genesis10 offers the benefits listed below. If this is a perm-placement opportunity, our recruiter can talk you through the unique benefits offered for that particular client. Benefits of Working with Genesis10:
Access to hundreds of clients, most who have been working with Genesis10 for 5-20+ years.
The opportunity to have a career-home in Genesis10; many of our consultants have been working exclusively with Genesis10 for years.
Access to an experienced, caring recruiting team (more than 7 years of experience, on average.)
Behavioral Health Platform
Medical, Dental, Vision
Health Savings Account
Voluntary Hospital Indemnity (Critical Illness & Accident)
Voluntary Term Life Insurance
401K
Sick Pay (for applicable states/municipalities)
Commuter Benefits (Dallas, NYC, SF and Illinois)
For multiple years running, Genesis10 has been recognized as a Top Staffing Firm in the U.S., as a Best Company for Work-Life Balance, as a Best Company for Career Growth, for Diversity, and for Leadership, amongst others. To learn more and to view all our available career opportunities, please visit us at our website.
Genesis10 is an Equal Opportunity Employer. Candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.