IT Operations Analyst II

Operations Analyst II (Systems Administrator)

**MUST HAVE LAW FIRM EXPERIENCE**

Overview:
The Operations Analyst II plays a key role in supporting and maintaining the Firm's applications-both cloud-based and on-premise. This position works closely with the IT Operations Manager and Director of Information Technology, collaborating across the IT team to ensure application stability, innovation, and performance. The Analyst also provides advanced support to Help Desk staff and end users.

Key Responsibilities:

• Diagnose and resolve application errors across cloud and on-premise environments.


• Collaborate with IT Operations to implement solutions and improve system reliability.


• Deploy, integrate, and manage Firm applications using tools like SCCM, Intune, and Ivanti.


• Oversee application lifecycle management and communicate upcoming changes.


• Provide tier-2 escalation support and participate in after-hours/on-call rotations.


• Assist with account provisioning and decommissioning (Active Directory, Exchange Online).


• Maintain and support Active Directory infrastructure.


• Ensure timely patching and address Windows security vulnerabilities.


• Create and maintain system documentation and support protocols.


• Conduct quality assurance testing for application reliability.


• Build and manage vendor and consultant relationships.


• Contribute to technology evaluations and recommendations.


• Lead small to mid-sized projects independently.


• Support training material development for Firm applications.


• Perform other duties as assigned.

Core Competencies:

• Collaboration: Builds strong partnerships across teams.


• Trustworthiness: Demonstrates integrity and authenticity.


• Customer Focus: Delivers user-centric solutions.


• Results-Driven: Achieves goals under pressure.


• Adaptability: Adjusts to changing demands with ease.


• Resourcefulness: Uses tools and time efficiently.


• Initiative: Tackles challenges with energy and urgency.


• Tech-Savvy: Embraces digital innovation.

Required Skills & Experience:

• Strong knowledge of:
  
  
  
  • Microsoft 365 (Office 365, SharePoint Online, Exchange Online, Dynamics, Power Automate)
  
  
  • Azure and Entra ID
  
  
  • Windows 11 and Windows Server OS
  
  
  • PowerShell scripting
  
  
  • Cloud collaboration tools (e.g., OneDrive, Box)
  
  
  • Remote desktop technologies (AVD, Citrix, RDP, BeyondTrust)
  
  
  • Application deployment tools (Intune, Endpoint Manager, MSI packaging)
  
  
  • Metadata management software
  
  
  
  

Tools Used:

• Microsoft 365 Suite


• Windows 11 & Server OS


• Azure & Entra ID


• Data ETL tools

Qualifications:

• High school diploma or GED


• 3-6 years of technical experience in large environments (300+ users)


• Project management experience with small to mid-sized initiatives


• Strong organizational and communication skills


• Ability to prioritize tasks and meet deadlines


• Professional demeanor with internal and external stakeholders


• Quick learner with a passion for technology


• Willingness to travel (up to 10%) and work flexible hours as needed

All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the California Fair Chance Act, City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, and Los Angeles County Fair Chance Ordinance. For unincorporated Los Angeles county, to the extent our customers require a background check for certain positions, the Company faces a significant risk to its business operations and business reputation unless a review of criminal history is conducted for those specific job positions.