Platform Support Engineer (Amazon Connect & Salesforce CRM)

Overview

Remote
Hybrid
Depends on Experience
Accepts corp to corp applications
Contract - Independent
Contract - W2
Contract - 12 Month(s)

Skills

Amazon Connect
AWS Services
Platform Support Engineer

Job Details

Platform Support Engineer (Amazon Connect & Salesforce CRM)

Location: Remote Work

6 to 12 Months and Extendable

Key skills: Amazon Connect, CRM Salesforce, AWS, Terraform, IaC and CI/CD Platform Support Engineer (Amazon Connect & Salesforce CRM)

Job Description:


The Platform Support Engineer will support and optimize a customer engagement platform built on AWS (Amazon Connect + Salesforce CRM integration). This role blends cloud engineering, DevOps practices, monitoring/observability, and troubleshooting of call flows. The engineer must be comfortable working across infrastructure automation, CI/CD pipelines, and platform operations, while also collaborating with business and technical stakeholders.

  1. Amazon Connect Strong troubleshooting of call flows, routing, and voice/call architectures.
  2. AWS Services Must have practical experience with Lambda, S3, CloudWatch, IAM.
  3. Infrastructure-as-Code Proficiency with Terraform (IaC best practices a must).
  4. CI/CD & Version Control Experience with GitHub and Azure DevOps for pipelines and deployments.
  5. Monitoring & Alerting Proficiency in tools like Datadog, Operata, CloudWatch (dashboards, alerts, observability).
  6. Troubleshooting Strong debugging skills for complex systems and call flows.
  7. Communication Skills Ability to work with business leaders, customers, and engineers to explain and resolve issues.

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