Salesforce Architect with Nice CXone

  • Posted 14 hours ago | Updated 14 hours ago

Overview

Remote
Depends on Experience
Accepts corp to corp applications
Contract - W2
Contract - Independent
Contract - 12 Month(s)
No Travel Required

Skills

Salesforce
Service Cloud
Health Cloud
NICE CXone

Job Details

Job Summary:
We are looking for a hands-on Salesforce Architect with extensive experience in integrating Salesforce with Nice CXone platform.
Required Skills and Qualifications:
Extensive experience as a Salesforce Technical Architect, with a strong focus on Nice CXone integration with Salesforce Health Cloud
Involved in at least 2 Nice CXone, Salesforce Integration implemenations
Must have experience in Business analysis specifically gathering business requirements, creating user stories in JIRA
Expertise in designing scalable and efficient Salesforce solutions that integrate with NICE CXone, including call flows, IVR, ACD, and omnichannel routing.
Proficiency in Salesforce Service Cloud, Health Cloud
Must have experience in Patient Service Plaform or HUB
Strong Apex, LWC, Rest API Integration skills
Strong understanding of data modeling, security, and governance within the Salesforce platform.
Excellent problem-solving, analytical, and communication skills.
Certifications:
Relevant Salesforce certifications (e.g., Salesforce Certified Platform Developer, Salesforce Certified Application Architect) and NICE CXone certifications are often preferred

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