IT Service Desk/Desktop Support Analyst

Overview

On Site
Depends on Experience
Full Time

Skills

O365
Active Directory
Windows OS
ServiceNow of similar ITSM

Job Details

Our client is a dynamic and growing Financial Services Company. They are seeking a motivated IT Service Desk/Desktop Support Specialist to join our the team. This role offers the opportunity to work in a fast-paced, collaborative environment while gaining exposure to complex programs.

The ideal candidate will have a strong background in supporting end users in a Windows-based environment, managing user accounts via Active Directory, and troubleshooting hardware, software, and network issues. Experience with Office 365, ServiceNow, and modern endpoint management tools is essential.

  • Provide first and second-level support for end users via phone, email, chat, or in person.
  • Troubleshoot and resolve issues related to Windows OS, Office 365 applications, printers, networks, and desktop/laptop hardware.
  • Manage and maintain user accounts, groups, and permissions in Active Directory.
  • Log, track, and update incidents and service requests in ServiceNow in accordance with established SLAs.
  • Configure, deploy, and maintain desktops, laptops, and peripheral devices.
  • Support remote access and VPN connectivity issues.
  • Perform software installations, updates, and patch management as required.
  • Collaborate with other IT teams to escalate and resolve complex technical issues.
  • Maintain documentation of procedures, configurations, and troubleshooting steps.
  • Contribute to continuous improvement initiatives and participate in IT projects as needed.

Required:

  • 3 5 years of experience in IT support, desktop support, or service desk roles.
  • Strong knowledge of Windows 10/11 operating systems and troubleshooting techniques.
  • Experience with Office 365 administration and support (Outlook, Teams, OneDrive, SharePoint).
  • Hands-on experience with Active Directory user and group management.
  • Working knowledge of ServiceNow or similar ITSM platforms.
  • Understanding of basic networking concepts (TCP/IP, DNS, DHCP, VPN).
  • Excellent communication, problem-solving, and customer service skills.
  • Ability to prioritize and manage multiple tasks in a fast-paced environment.

Preferred:

  • CompTIA A+, Network+, or Microsoft certifications (e.g., MCSA, MD-100/MD-101).
  • Experience with endpoint management tools (e.g., Intune, SCCM).
  • Familiarity with ITIL best practices.

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.