Genesys Developer-Engage

Overview

On Site
$60 - $70
Accepts corp to corp applications
Contract - W2
Contract - Independent
Contract - 12 Month(s)
Able to Provide Sponsorship

Skills

Voice Technology Engineer
Genesys Engage
Genesys Cloud

Job Details


Keywords- Voice Technology Engineer - Genesys Engage environment - Infrastructure / Patching and Maintaining Environment.


The team is responsible for contact center technologies that is moving to Genesys Cloud.
This includes Genesys Engage for IVR, Routing and Reporting, NICE/IEX workforce management, Cyara monitoring/testing, and Medallia queue-to-call-back technologies.
Activities for all environments include patching, currency, certificate management and after-hours support and more.


Skills Required:
Genesys Engage environment: Voice/Email and Chat routing, real-time and historical reporting, Interactive Voice Response system (IVR) and connectivity to Avaya phone system.
Nice IEX workforce management knowledge and connectivity.
Virtual Hold queue to call back technology and connectivity.
Cyara monitoring and test platform.

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About Purple Drive Technologies LLC