Overview
On Site
Depends on Experience
Full Time
Skills
TCP/IP
ITIL
OS X
Technical Support
Virtual Team
Job Details
Role : Deskside Support Engineer
Location : Dallas, TX (Onsite)
Duration : Full Time
Experience : 2-3 years needed
Visa: USC
Key Responsibilities:
- Provide deskside support for end user devices including desktops, laptops, mobile devices, printers, and network peripherals.
- Troubleshoot hardware and software issues across Windows, macOS, and standard enterprise applications.
- Perform system imaging, hardware upgrades, and replacements.
- Manage asset inventory and ensure timely updates. Coordinate with L2/L3 and infrastructure teams as needed. Support video conferencing equipment and meeting room setups.
- Proven experience in deskside or IT support roles.
- Strong knowledge of Windows 10/11, macOS, MS Office 365, and common enterprise tools.
- Familiarity with remote support tools (e.g., SCCM, TeamViewer, Any Desk, ServiceNow, etc.) Excellent communication and interpersonal skills.
- Ability to work independently in a distributed team environment.
- Willingness to participate in an on call rotation, including evenings/weekends (occasionally).
- ITIL knowledge or certification is a plus.
Required Skills:
- Proficiency in remote support tools & ticketing systems
- Strong problem solving, communication, and customer service skills
- Experience with ticketing tools like ServiceNow, BMC Remedy, or Fresh service
- Basic networking knowledge (TCP/IP, DNS, DHCP, VPN) Certifications/trained likes of Microsoft Certified Professional (MCP), or equivalent Exposure to MDM tools (e.g., Intune, JAMF
- Ability to multitask, prioritize workload under pressure, and work in a 24/7 rotational environment
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.