Desktop Support Associate

Overview

On Site
$28 - $30
Contract - W2

Skills

Acrobat
anti-virus solutions
anti-malware solutions
softphones
file encryption
screen capture
Deployment Toolkit
MS Systems Management Server
incident management systems
ServiceNow
Microsoft Active Directory

Job Details

  • Join this team for the opportunity to deliver world-class customer service to our colleagues and clients! Dahl Consulting is currently partnering with a leading financial services company. We work one-on-one with great candidates to help connect them with employment opportunities. This company is hiring a Desktop Support Associate for a contract role. Interested? Get more details below!
    • Worksite Location: St. Cloud, MN
    • Compensation: $28.00-$30.78 per hour
    What you will do as the Desktop Support Associate:
    • Workstation imaging, configuration, and deployment/user setup using common enterprise systems/tools such as SCCM/MDT
    • Application deployment using common enterprise tools
    • End-user security/protection application support
    • Workstation research and related projects
    • Diagnosis/resolution of computer hardware, software and network issues for Executive and VIP personnel at all sites
    • Support ticket and SLA management using common enterprise tools such as ServiceNow, Remedy, etc.
    • Incident management, including response, tracking, and reporting for areas of responsibility
    • Manage local site logistics including storage room, organizing inventory, shipping and receiving
    What you will bring to the role as the Desktop Support Associate:
    • Professional training/certifications related to areas of responsibility (e.g. CompTIA A+ Network+, MCITP, MCSA, MCTS, etc.)
    • 5+ years deploying, updating, optimizing and troubleshooting Windows-based workstations in a corporate environment
    • 5+ years providing support for common corporate client-side technologies, including wired/wireless networks, VPNs, and security tokens, Wi-Fi/broadband technologies, collaboration tools (Instant Messaging, Web Conferencing, Video Conferencing), A/V devices (projectors, presentation boards, etc.)
    • 5+ years providing support for MS Office and all major component applications
    • 5+ years providing support for other common corporate client-side applications (Acrobat, anti-virus solutions, anti-malware solutions, softphones, file encryption, screen capture, etc.)
    • 5+ years providing support for internet-based applications using common internet browsers (Internet Explorer, Chrome, Firefox, etc.) & related technologies (Java, ActiveX, etc.)
    • 5+ years providing on site and remote technical support for workstations, applications and networking technologies in medium to large organizations
    • Experience deploying images, software & updates with workstation management tools (e.g., MS Deployment Toolkit [MDT], MS Systems Management Server [SMS], MS System Center Configuration Manager [SCCM], MS Autopilot, MS Intune, etc.)
    • Familiarity with a range of ticket/incident management systems, specifically ServiceNow
    • Microsoft Active Directory administration


    As an equal-opportunity employer, Dahl Consulting welcomes candidates of all backgrounds and experiences to apply. If this position sounds like the right opportunity for you, we encourage you to take the next step and connect with us. We look forward to meeting you!

    Dahl Consulting is proud to offer a comprehensive benefits package to eligible employees that will allow you to choose the best coverage to meet your family s needs. For details, please review the DAHL Benefits Summary:
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