Overview
On Site
Depends on Experience
Full Time
Skills
Microsoft Windows
SCADA
Technical Support
Help Desk
Job Details
Rezult Group continues to make great strides toward enhancing the technology services community nationwide. We are consistently looking for qualified professionals to join us in achieving success. Currently we are searching for a Technical Support/ Scada Specialist, to fulfill an immediate full-time vacancy.
Position Summary
We are seeking a skilled and customer-focused Tech Support Specialist who has basic experience with SCADA systems, to join our team. In this role you will provide technical assistance, resolve hardware/software/network issues, support users and help maintain our technology infrastructure including SCADA-enabled control or monitoring systems.
Key Responsibilities
- Serve as a first point of contact for technical issues (hardware, software, network, end-user devices) and provide prompt support.
- Troubleshoot, diagnose and resolve technical problems through phone, remote access, email or in-person.
- Install, configure, maintain and upgrade computers, laptops, desktops, peripherals, mobile devices and standard IT infrastructure.
- Provide support and monitoring for SCADA systems: assist with installation/configuration of SCADA workstations/servers, monitor SCADA alarms/events, support basic SCADA troubleshooting (hardware, software, communications).
- Assist with SCADA field/remote equipment as needed, such as remote terminal units (RTUs), programmable logic controllers (PLCs) or sensors & instrumentation interfaces.
- Use and maintain ticketing systems, track issue resolution, update documentation and knowledge base.
Required Qualifications
- Associate s or Bachelor s degree in Information Technology, Computer Science, Engineering Technology or a related field or equivalent relevant experience.
- Proven experience in a technical support/help-desk role, ideally with exposure to SCADA systems or industrial control/monitoring systems.
- Basic experience with SCADA: e.g., monitoring SCADA systems, supporting SCADA alarms/communications, working with SCADA displays/HMIs, supporting RTPLCs or field instrumentation.
- Strong troubleshooting and problem-solving skills across hardware, software, network and communications issues.
- Good communication skills (written & verbal) with ability to explain technical concepts to non-technical users.
- Familiarity with operating systems (Windows, macOS), standard productivity software, peripheral devices and networking fundamentals.
- Able to work independently, prioritize tasks, manage time effectively and deliver excellent customer service.
If your background, skills, and interest match the following; please apply online to ensure your credentials are reviewed by a skilled recruiter immediately. We look forward to working with you on this opportunity. For more information on Rezult and a list of additional job openings, please visit our website at .
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