Overview
On Site
Full Time
Skills
SLA
Research and development
Root cause analysis
Technical Support
Customer engineering
Engineering support
Network administration
4G
Technical training
Electrical engineering
Electronic engineering
Computer networking
3GPP
Command-line interface
Performance improvement
Network
Design
Wireless communication
Radio
RAN
Software deployment
Orchestration
Cloud computing
Management
Telecommunications
Optimization
Virtualization
OpenStack
C
Automation
SQL
Unix
Linux
Python
Shell
Scripting
Privacy
Policies
Innovation
AIM
Electronics
Law
Job Details
Position Summary
Provide and design Samsung vRAN (virtual) solutions for customer engineering teams.
Role and Responsibilities
Duties: Provide and design Samsung vRAN (virtual) solutions for customer engineering teams. Support in resolution of operational issues and high severity issues to meet Service Level Agreement (SLA) requirements. Drive engineering support teams to troubleshoot commercial wireless Radio network configuration, propose workarounds, and work with R&D to provide Root Cause Analysis (RCA) to the customer. Utilize extensive troubleshooting experience in 4G/5G vRAN network deployment and commercial network to evaluate and provide engineering support troubleshooting RAN interface issues in a multi-vendor deployment with Samsung vRAN solution. Assist clients in developing and implementing Samsung products related method of procedures, including upgrade, integration, and configuration, in the commercial networks. Assist clients with troubleshooting issues related to the orchestration and integration of 5G vRAN software in cloud platforms. Work closely with various cross-functional support and R&D teams to achieve success with new product rollouts and deployment. Develop procedures to conduct technical training and deep dive sessions on new technology introduction of 5G vRAN element manager, features and virtualized networks. Provide subject matter expert (SME) support to clients' engineering teams. Seamlessly manage outage situations with client and internal teams to drive resolution within the SLAs. Support 4G/5G vRAN network deployment and commercial network to successfully resolve sporadic complications that may arise.
Requirements: Bachelor's degree in Electrical Engineering, Electronic Engineering, Electrical and Electronic Engineering, Telecommunications or related field and five (5) years of progressive, post-baccalaureate experience as Professional II, Network System Technical Support or related occupation in customer engineering and support. Of the 5 years of experience at least 1 year must have included: (1) Troubleshooting, deployment, validation and optimization experience in supporting 5G RAN or Core virtualization, including OpenStack/OpenShift, cloud & IP Networking technologies; (2) Experience with 3GPP systems, including 4G/5G virtualized RAN or Packet core networks architecture, developing C&I, software upgrade MOPs for new nodes in the commercial networks; (3) Experience in script automation using command-line tools, SQL, Unix, Linux, Python, and shell scripts; and (4) Experience in optimization and performance improvement for the wireless RAN or Packet core technologies.
Travel Requirement: 20% domestic travel required.
#LI-DNI
Skills and Qualifications
* Please visit Samsung membership to see Privacy Policy, which defaults according to your location. You can change Country/Language at the bottom of the page. If you are European Economic Resident, please click here .
At Samsung, we believe that innovation and growth are driven by an inclusive culture and a diverse workforce. We aim to create a global team where everyone belongs and has equal opportunities, inspiring our talent to be their true selves. Together, we are building a better tomorrow for our customers, partners, and communities.
* Samsung Electronics America, Inc. and its subsidiaries are committed to employing a diverse workforce, and provide Equal Employment Opportunity for all individuals regardless of race, color, religion, gender, age, national origin, marital status, sexual orientation, gender identity, status as a protected veteran, genetic information, status as a qualified individual with a disability, or any other characteristic protected by law.
Reasonable Accommodations for Qualified Individuals with Disabilities During the Application Process
Samsung Electronics America is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application process. If you have a disability and require a reasonable accommodation in order to participate in the application process, please contact our Reasonable Accommodation Team ) or for assistance. This number is for accommodation requests only and is not intended for general employment inquiries.
Provide and design Samsung vRAN (virtual) solutions for customer engineering teams.
Role and Responsibilities
Duties: Provide and design Samsung vRAN (virtual) solutions for customer engineering teams. Support in resolution of operational issues and high severity issues to meet Service Level Agreement (SLA) requirements. Drive engineering support teams to troubleshoot commercial wireless Radio network configuration, propose workarounds, and work with R&D to provide Root Cause Analysis (RCA) to the customer. Utilize extensive troubleshooting experience in 4G/5G vRAN network deployment and commercial network to evaluate and provide engineering support troubleshooting RAN interface issues in a multi-vendor deployment with Samsung vRAN solution. Assist clients in developing and implementing Samsung products related method of procedures, including upgrade, integration, and configuration, in the commercial networks. Assist clients with troubleshooting issues related to the orchestration and integration of 5G vRAN software in cloud platforms. Work closely with various cross-functional support and R&D teams to achieve success with new product rollouts and deployment. Develop procedures to conduct technical training and deep dive sessions on new technology introduction of 5G vRAN element manager, features and virtualized networks. Provide subject matter expert (SME) support to clients' engineering teams. Seamlessly manage outage situations with client and internal teams to drive resolution within the SLAs. Support 4G/5G vRAN network deployment and commercial network to successfully resolve sporadic complications that may arise.
Requirements: Bachelor's degree in Electrical Engineering, Electronic Engineering, Electrical and Electronic Engineering, Telecommunications or related field and five (5) years of progressive, post-baccalaureate experience as Professional II, Network System Technical Support or related occupation in customer engineering and support. Of the 5 years of experience at least 1 year must have included: (1) Troubleshooting, deployment, validation and optimization experience in supporting 5G RAN or Core virtualization, including OpenStack/OpenShift, cloud & IP Networking technologies; (2) Experience with 3GPP systems, including 4G/5G virtualized RAN or Packet core networks architecture, developing C&I, software upgrade MOPs for new nodes in the commercial networks; (3) Experience in script automation using command-line tools, SQL, Unix, Linux, Python, and shell scripts; and (4) Experience in optimization and performance improvement for the wireless RAN or Packet core technologies.
Travel Requirement: 20% domestic travel required.
#LI-DNI
Skills and Qualifications
* Please visit Samsung membership to see Privacy Policy, which defaults according to your location. You can change Country/Language at the bottom of the page. If you are European Economic Resident, please click here .
At Samsung, we believe that innovation and growth are driven by an inclusive culture and a diverse workforce. We aim to create a global team where everyone belongs and has equal opportunities, inspiring our talent to be their true selves. Together, we are building a better tomorrow for our customers, partners, and communities.
* Samsung Electronics America, Inc. and its subsidiaries are committed to employing a diverse workforce, and provide Equal Employment Opportunity for all individuals regardless of race, color, religion, gender, age, national origin, marital status, sexual orientation, gender identity, status as a protected veteran, genetic information, status as a qualified individual with a disability, or any other characteristic protected by law.
Reasonable Accommodations for Qualified Individuals with Disabilities During the Application Process
Samsung Electronics America is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application process. If you have a disability and require a reasonable accommodation in order to participate in the application process, please contact our Reasonable Accommodation Team ) or for assistance. This number is for accommodation requests only and is not intended for general employment inquiries.