Level II Support Technician

Minimum of 4 years consecutive IT Help Desk experience

Apex Technology Services is the premier managed service provider in the Fairfield county & NYC area supporting customers in the financial, medical and legal sectors. We are currently looking to add a Level II Support Technician to our high-energy team. This is a full-time opportunity offering competitive salary and great benefits including: medical, dental, vision, and 401K.

This position will be responsible for handling Level II related incidents for Apex's client base. Support will range from hardware, software and networking issues across multiple platforms. The technician will perform assorted remote and onsite troubleshooting techniques to arrive at a resolution or subsequent escalation.

This position is full time remote, however onsite client visits are required from time to time.

Required:

Good organizational skills, problem solving abilities, effective customer service and interpersonal skills, effective verbal and written communication skills (both technical and non-technical). Minimum 4 years of recent technical experience with a Bachelor's degree in computer science (or related field of study) preferred.

Experience:

Solid knowledge of supporting Windows 11 environments, Microsoft Office Suites (including Office 365), Windows Server 2012-2016, Active Directory, DHCP, DNS, Group Policy, Microsoft Exchange Server 2010-2019, VMware, MDM and VoIP. Networking and LAN experience, working with firewalls, switches, VPNs, access points and patch panels. Previous experience working at an MSP with knowledge of Autotask CRM and Datto RMM is a plus.

• Preferred Certifications (not required): CompTIA A+, Network+, MCSE, CCNA

Benefits: