Job Title: Analyst, AACU Technology Service Desk

Duration: 5 Months

Location: Fort Worth, TX, USA

Pay Range: $25 per hour

Intelliswift Software Inc. conceptualizes, builds, and supports the world's most amazing technology products and solutions. Our team of rich experts from diverse backgrounds contributes to making Intelliswift one of the most reliable partners in IT and Talent solutions. We specialize in delivering world-class Digital Product Engineering, Data Management and Analytics, and Staffing Solutions services to Fortune companies, SMBs, ISVs, and fast-growing startups.

Description of responsibilities:

Responsible for providing Tier 1 first level support of technology services & support to employees/vendors (internal and external) through client Credit Union's 24/7 Service Desk.
Principal Duties and Responsibilities
Provide initial assessment, triage, research, and resolution of incidents and requests regarding the use of application software products and infrastructure components
Provide technical support for (but not limited to) the following areas: computer and telecom incidents, desktop (hardware/software), third-party software/hardware applications
Troubleshoot, diagnose and resolves complex desktop, network, software application and batch scheduling problems
Work to create a positive end user support experience and build strong relationships through deep problem understanding, timely resolution or escalation, communicating promptly on progress all while displaying a professional attitude/appearance
Log all calls and offer triage services on first contact, monitor service levels, provide callback or escalation on open tickets, and monitor all systems and scheduling for uptime and completeness
Perform diagnostic and troubleshooting of applications, hardware, network, and procedural issues as necessary
Respond to telephone calls, email, and personal requests for technical support in a fast, friendly manner and have the ability to explain technical situations to non-technical individuals
Monitor and support the enterprise job scheduling system (Opcon) and all Credit Union operational batch processing
The selected candidate will be responsible for ensuring the security and confidentiality of all account and related information which is part of their work and for ensuring that his/her work is in compliance with all applicable laws and regulations including, but not limited to, the Bank Secrecy Act.
Minimum Qualifications
Bachelor's degree in computer science, management information systems or related field, or at least two years of equivalent progressive experience

Preferred Qualifications
Technology Service Desk experience
Experience in desktop operating systems, server operating systems, and associated applications (browsers, shared software)
Experience in understanding Microsoft Applications administration including support of browsers and Microsoft Office
Knowledge and experience providing technological support and troubleshooting for hardware components such as laptops, keyboards, mice, monitors, printers, docking stations, etc.
Knowledge and experience supporting audio visual equipment for conference rooms and common areas in the building

Knowledge, Skills & Abilities
Skilled in Microsoft Office software (e.g., Word, Excel, Access, Outlook, PowerPoint) gained through either work experience with the software or education and hands-on use of the software
Knowledge of collaboration tools such as WebEx Teams
Ability and desire to learn Credit Union products and services and associated applications, technology and terminology
Knowledge of TCP/IP, DNS, and DHCP
Knowledge of Microsoft Active Directory and Citrix
Knowledge and support of hardware components such as laptops, keyboards, mice, monitors, printers, docking stations, etc.
Skilled in support of smart phones
Ability to monitor networks using Solar winds
Ability to support Telecom/Telephone application/infrastructure
Knowledge of Software & Management Associate's (SMA) OpCon scheduling software
Ability and desire to learn company products and services and associated applications, technology, and terminology
Skilled in excellent interpersonal and communications skills, both oral and written
Ability to be on-call 24/7 and willingness to work flexible shifts
Ability to perform in a fast paced environment, handle multiple tasks and function as an integral part of a team
Ability to lift and transport moderately heavy objects, such as printers, computers and peripherals
Ability to maintain satisfactory performance and attendance
Ability to pass applicable client and Credit Union pre-hire compliance checks

Intelliswift is committed to fair and equitable compensation practices. The range provided for this position is determined by various factors including, but not limited to, relevant work experience, skills, certifications, and location. Intelliswift offers medical insurance, dental insurance, vision insurance, supplemental life and AD&D insurance, and any other benefits per state law.

Equal Employment Opportunity Statement Intelliswift celebrates a diverse and inclusive workforce. We offer equal employment opportunities to all applicants and employees. All qualified applicants will be considered regardless of race, color, sex, gender identity, gender expressions, religion, age, national origin or ancestry, citizenship, physical or mental disability, medical condition, family care status, marital status, domestic partner status, sexual orientation, genetic information, military or veteran status, or any other protected basis under the law.

Americans with Disabilities Act (ADA)

If you require a reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please contact Intelliswift Human Resources Department

Other Employment Statements
Intelliswift participates in the E-Verify program.

Learn More For information on Intelliswift Software, Inc., visit our website at .