Technical Operations Managers, AMS

Overview

Who we are

Collaborative. Respectful. A place to dream and do. These are just a few words that describe what life is like at Toyota. As one of the world's most admired brands, Toyota is growing and leading the future of mobility through innovative, high-quality solutions designed to enhance lives and delight those we serve. We're looking for talented team members who want to Dream. Do. Grow. with us.

An important part of the Toyota family is Toyota Financial Services (TFS), the finance and insurance brand for Toyota and Lexus in North America. While TFS is a separate business entity, it is an essential part of this world-changing company- delivering on Toyota's vision to move people beyond what's possible. At TFS, you will help create best-in-class customer experience in an innovative, collaborative environment.

To save time applying, Toyota does not offer sponsorship of job applicants for employment-based visas or any other work authorization for this position at this time.

Who we are

Collaborative. Respectful. A place to dream and do. These are just a few words that describe what life is like at Toyota. As one of the world's most admired brands, Toyota is growing and leading the future of mobility through innovative, high-quality solutions designed to enhance lives and delight those we serve. We're looking for diverse, talented team members who want to grow and start your impossible with us.

An important part of the Toyota family is Toyota Financial Services (TFS), the finance and insurance brand for Toyota and Lexus in North America. While TFS is a separate business entity, it is an essential part of this world-changing company - delivering on Toyota's vision to move people beyond what's possible. At TFS, you will help create best-in-class customer experiences in an innovative, collaborative environment.

Who we're looking for

The TFS Information and Digital Systems (IDS) Department is looking for a passionate and highly motivated Operations Engineer Manager. Operations Engineer Manager primary responsibility is a technical subject matter expert for specific domains to ensure the health of a portfolio. The Operations Engineer Manager is well-educated in a DevOps methodology and has an Automation mindset. This role is to partner with the Development and Engineering organizations to facilitate and recommend and drive teams to automate manual work. This role is the conduit between development/engineering and Service Desk. This role will work closely with our key business partners, technical and production teams, and third-party vendors. An Operations Engineer Manager must be motivated High-level interpersonal skills are required to motivate and influence in often challenging situations with excellent technical skills. Areas of focus are not limited to but include the following:

• Operational Environment Stability
• Performance Improvements
• Identifying automation opportunities for Operational work
• Delivering Technical expertise to Development/Engineering and Operations

What you'll be doing

• Participate in Major Incident Management calls and help in resolution of high priority Incidents.

• Engage the corresponding Factories for issues that need resolution at L4 level.

• Participate in Problem Management in attaining countermeasures to avoid incident recurrence.

• Provide Operations assessment of Factory technical deliverables

• Provide Non-Functional requirements to Factories

• Identify repeatable tasks and propose automation for repeatable tasks

• Lead teams to ensure that the TRP is updated and particulate in TRP activities

• Coordinate and execute annual Disaster Recovery testing

• Review and ensure accuracy of the information in CMDB

• Review and ensure accuracy of the Application Runbooks, Maintenance Manuals, etc.

• Participate in Operations Assessment of Factory Technical Deliverables

• Ensure proper knowledge transfer has been done for Factory Technical Deliverables

• Collaborate with Factory Release Master to review and assess upcoming releases for support handover

• Identify and Implement threshold for Availability and Response time to be used for application monitoring

• Interface with infrastructure team on upcoming upgrades and transform them into Factory backlog

• Provide Technical and SME knowledge to assigned Factories squads when required

• Suggesting and implementing automation for Operational activities

• Review factory adherence to the FRE checklist and gating criteria for change deployment in Pre-release review

• Retrospect on past releases and provide directions for improvement for factories

What you bring

• Typically possesses 5 or more years of progressive, broad-based IT experience successfully working on or supporting Business Applications.
• High-level of technical and communication skills to influence and persuade others.
• Strong written and verbal communication skills with the ability to create and present recommendations to executive management.
• Ability to explain complex IT concepts in simple terms
• Conceptual understandings with deep and/or broad expertise over multiple subjects within a technical field and significantly applied experience.
• Expert functional expertise combined with significant organizational and industry awareness and knowledge.
• Knowledge and understanding of Industry Standards or Best Practices within the Application Production Support space
• Proven ability to work successfully with limited supervision
• Experience in Mainframe/AS400 application support is a plus
• Experience with Automation process tools

What we'll bring

During your interview process, our team can fill you in on all the details of our industry-leading benefits and career development opportunities. A few highlights include:

• A work environment built on teamwork, flexibility, and respect
• Professional growth and development programs to help advance your career, as well as tuition reimbursement
• Team Member Vehicle Purchase Discount
• Toyota Team Member Lease Vehicle Program (if applicable)
• Comprehensive health care and wellness plans for your entire family
• Toyota 401(k) Savings Plan featuring a company match, as well as an annual retirement contribution from Toyota regardless of whether you contribute
• Paid holidays and paid time off
• Referral services related to prenatal services, adoption, childcare, schools and more
• Tax Advantaged Accounts (Health Savings Account, Health Care FSA, Dependent Care FSA)
• Relocation assistance (if applicable)

What you should know

Our success begins and ends with our people. We embrace diverse perspectives and value unique human experiences. We are proud to be an equal opportunity employer that celebrates the diversity of the communities where we live and do business. Applicants for our positions are considered without regard to race, ethnicity, national origin, sex, sexual orientation, gender identity or expression, age, disability, religion, military or veteran status, or any other characteristics protected by law.

Belonging at Toyota

Our success begins and ends with our people. We embrace all perspectives and value unique human experiences. Respect for all is our North Star. Toyota is proud to have 10+ different Business Partnering Groups across 100 different North American chapter locations that support team members' efforts to dream, do and grow without questioning that they belong.

Applicants for our positions are considered without regard to race, ethnicity, national origin, sex, sexual orientation, gender identity or expression, age, disability, religion, military or veteran status, or any other characteristics protected by law.

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