ServiceNow Administrator

  • Colma, CA
  • Posted 2 days ago | Updated 7 hours ago

Overview

On Site
Accepts corp to corp applications
Contract - W2
Contract - Independent

Skills

Continuous Improvement
Technical Support
Management
Forms
Access Control
Reporting
Workflow
Business Rules
Collaboration
Change Control
Change Management
Knowledge Management
Knowledge Base
Scripting
Optimization
Testing
Documentation
ServiceNow

Job Details

Summary

The selected resource shall support the maintenance and continuous improvement of the ServiceNow platform. This role is focused on daily administration, platform hygiene, end-user support, and documentation. The selected resource will work under the direction of the ITT Quality, Standards, and Tooling Manager and follow all established governance and change management processes.

Scope of Work

Task 1: Platform Administration

A. Assist in managing users, assignment groups, and roles within the platform.

B. Maintain and update forms, fields, views, and access controls (ACLs) as assigned.

C. Monitor scheduled jobs, integrations, and data imports; report or escalate platform issues as needed.

Task 2: Support and Triage

A. Work and reported ServiceNow- related end-user issues once they are assigned.

B. Perform initial triage of issues related to workflows, business rules, or catalog items. Generate recommendation of actions to take and collaborate with ITT ServiceNow Support team for resolution planning or handoff of complex issues

Task 3: Governance and Change Control

A. Adhere to the ITT Change Management Process for all changes to the platform

B. Submit and track changes requests as needed

C. Participate in governance or planning meetings as assigned.

Task 4: Documentation and Knowledge Management

A. Fully document all ServiceNow administrative activities, configuration changes, and resolutions.

B. Provide detailed work log of daily activities

C. Create Knowledge Base (KB) articles for any undocumented procedures

D. Document end-user procedures upon request

Task 5: Review and Recommendations

A. Review and evaluate platform configurations, unused assets (e.g., catalog items, scripts), and system integrations and provide recommendations for improvement

B. Provide recommendations for cleanup, optimization, or enhancements

C. Review platform integrations and advise on potential improvements or risks.

Task 6: Upgrade Support

A. Support platform upgrade activities as coordinated by the ITT Quality, Standards, and Tooling Manager

B. Perform testing and validation in sub-production environments as assigned.

MINIMUM QUALIFICATIONS DOCUMENTATION

  • Candidate must have three (3) years of proven ServiceNow Administration experience within the recent five (5) years.
  • Candidate must have a current ServiceNow Administrator certification
  • Candidate must be able to work full-time (40 hours) on-site five (5) days per week.
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