Overview
On Site
Full Time
Skills
IT Service Management
IT Operations
IT Asset Management
Workflow
Lifecycle Management
Collaboration
Cloud Computing
Data Architecture
ServiceNow
Regulatory Compliance
Innovation
Research
Emerging Technologies
Evaluation
Proposal Writing
Request For Proposal
Demonstrations
Management
Business Strategy
Management Consulting
Business Process
Leadership
IT Architecture
Mentorship
Agile
DevOps
Enterprise Architecture
Continuous Improvement
Job Details
Principal ServiceNow Architect
The Principal ServiceNow Architect is responsible for leading the definition and evolution of Comerica's enterprise ServiceNow architecture strategy, ensuring alignment with enterprise IT and business goals. Guide platform design decisions across all ServiceNow domains (ITSM, ITOM, ITAM, HRSD, SecOps, and custom applications). Provide expert-level technical oversight across the ServiceNow architecture layers: data models, application logic, integrations, workflows, and security. Define standards for modularity, extensibility, and lifecycle management of ServiceNow capabilities and custom applications. Collaborate with security, infrastructure, cloud, and data architecture teams to ensure ServiceNow architecture integrates seamlessly with the broader enterprise landscape. Evaluate and recommend new ServiceNow features, platform capabilities, and ecosystem tools to drive innovation and business value. Act as a trusted advisor to executive leadership, governance teams, and program managers on platform strategy, risks, and architectural decisions. Lead the ServiceNow architecture review board or similar governance structure to ensure platform integrity and compliance with architectural standards.
Position Responsibilities:
Innovation
Strategy
Enterprise Architecture Governance
The Principal ServiceNow Architect is responsible for leading the definition and evolution of Comerica's enterprise ServiceNow architecture strategy, ensuring alignment with enterprise IT and business goals. Guide platform design decisions across all ServiceNow domains (ITSM, ITOM, ITAM, HRSD, SecOps, and custom applications). Provide expert-level technical oversight across the ServiceNow architecture layers: data models, application logic, integrations, workflows, and security. Define standards for modularity, extensibility, and lifecycle management of ServiceNow capabilities and custom applications. Collaborate with security, infrastructure, cloud, and data architecture teams to ensure ServiceNow architecture integrates seamlessly with the broader enterprise landscape. Evaluate and recommend new ServiceNow features, platform capabilities, and ecosystem tools to drive innovation and business value. Act as a trusted advisor to executive leadership, governance teams, and program managers on platform strategy, risks, and architectural decisions. Lead the ServiceNow architecture review board or similar governance structure to ensure platform integrity and compliance with architectural standards.
Position Responsibilities:
Innovation
- Perform research activities to identify emerging technologies and trends that may affect the enterprise.
- Maintain awareness of vendor/product industry developments, regulations and trends and identify potential impacts to the enterprise.
- Assist in vendor/product selection activities including the development of vendor/product evaluation models used in Requests for Proposal (RFP's).
- Design and oversee efforts in building effective bank specific Proof of Concept demonstrations and socialize the results throughout the enterprise and all levels of management.
Strategy
- Lead or support enterprise capability definition aligned with business strategy.
- Provide technical/business consulting to internal IS organizations and client-sponsored activities outside of IS.
- Acquire and maintain deep understanding of Comerica's business domain specific business processes, supporting applications, integrations & dependencies, security model, technology constraints & limitations.
- Analyze the business drivers that determine key architecture requirements.
- Highly engaged and drive strategic domain specific initiatives and programs from a technology perspective.
- Develops and maintains strong relationships with business domain leadership to keep track of changing business needs and priorities.
Enterprise Architecture Governance
- Perform technical architecture planning activities.
- Facilitate and develop architectural standards for key technologies.
- Mentor Agile/DevOps practices and procedures among domain teams.
- Facilitate the development and evolution of the architecture and global governance processes.
- Define and facilitate the process for approving architecture principles and standards.
- Develop, collect and analyze Enterprise Architecture metrics to identify continual improvement opportunities.
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.