Network Administrator - Network SME (Wireless network)

Roles & Responsibilities
This position will directly support the customer enterprise network environment. They will participate in the installation,
configuration, and performance analysis of enterprise networks with a primary focus on network routing and switching.
Candidate should have an advanced understanding of network communications technologies and demonstrate the
ability to analyze, troubleshoot, coordinate and resolve complex network issues and projects. Participate in a
rotating on-call schedule to provide 24x7 support.
Provide Network Operations support in EST hours 8 AM to 5 PM during weekdays. After office hours and weekend
rotational on-call support.
Follow Incident, change, problem request and service request management process with 100 % compliance to agreed
standards, Meet Client SLAs.
Responsive to all the communication. With our services give good experience to our client and achieve 100 % customer
satisfaction.
Learn new technologies as needed and start supporting them.
Provide technical support and analysis, operation, administration, and troubleshooting activities- Adhere and advocate
change management policies, incident management and trouble response scenarios.
Lead, facilitate, and coordinate work activities of others within the work group, team, or department- Prepare
technical documentation including procedures, manuals, reports and standards.
Exhibit, problem solving, troubleshooting, resolution, communication, and customer service skills.
Apply patches or Code Upgrade as per Customer recommendation.
Configure, manage, and operate the Network Environment and the Network Services incorporating redundancy as per
the guidance provided by Customer Network Design & Architecture team.
Assist, in accordance with SLA, in resolving Incidents and completing Tasks associated with Network equipment
and Network Services software by coordinating with Field Operation team for on-premises break/fix support as necessary.
Follows policies, practices, procedures, standards, and company rules relative to assignments; complies with regulations
and procedures required by external agencies.
Analyze network performance, troubleshoot when necessary, and provide resolutions to technical problems.
Review and evaluate the impact of the Network Services, particularly Changes in the Network Environment, on the other
IT Functions and other Customer IT Environment Providers.
Generic Managerial Skills, If any
Must be able to clearly interact with customers, understand the customer s requirements and be able to present solutions
to customers. Interact with team lead and other team members to improve support quality.