Field Services Technician

Description
TEKsystems, in support of our customer, is looking to fill a Desktop Support position in Paducah. This position will be an onsite role, working directly with customers, as required. We are looking for a very knowledgeable, experienced tech with great customer service skills. The candidate needs to be experienced in desktop support: installation, troubleshooting, and repair/replace, in a primarily windows based environment, with some experience in Apple mobile products. The candidate also needs to have basic network troubleshooting skills.
This position will cover approximately 11 counties surrounding Paducah, and will join a team other full time techs that are already on board.
Enterprise environment- 37,000 machines across the state of Kentucky are supported.
DAILY/WEEKLY JOB DUTIES:
- 60% remote (phone) support, 40% desktop and network systems support
- Technician will receive a ticket through the ticketing system for this local area, which was placed in Frankfort at the call center and then routed to the specific district
- They will then accept the ticket and reach out to the end user with the issue, resolving it remotely if possible and then going to the desk side if needed
- Work directly with end users to provide desktop support services, troubleshoot Internet Explorer & Exchange issues, password resets, scanning and/or printing support and LAN connectivity.
- Hardware support (DELL desktops & laptops, iPads & DELL tablets)
- Software support (homegrown applications)
- Some server support
- Knowledge of permissions
- Install desktops when needed
- Deployment and support of upgrades
Candidates will have experience and knowledge of Microsoft Windows networks, workstation security, anti-virus programs, disk imaging tools, and web browsers and be able to provide basic local troubleshooting to servers, switches, cabling and enterprise software applications.
Skills
helpdesk, desktop, hardware, software, troubleshoot, network, windows, outlook, exchange, o365, internet explorer, server, win10, Desktop, Technical support, Customer service, Windows 10, Support, Troubleshooting, Active directory, Help desk, Hardware, Deployment, Imaging, Office 365, Service desk, Hardware support, Application support, Pc troubleshooting, A+, Ticketing system, windows 11, Sccm, Printers, Mac, ServiceNow, Customer service and support software, Help desk support, Installation, Install, Cable
Additional Skills & Qualifications
Excellent customer service skills and communication skills are essential. MUST have the ability to problem solve issues quickly and be an "out of the box" thinker when it comes to finding a solution.
Experience Level
Expert Level
Pay and Benefits
The pay range for this position is $19.00 - $23.00/hr.
Eligibility requirements apply to some benefits and may depend on your job
classification and length of employment. Benefits are subject to change and may be
subject to specific elections, plan, or program terms. If eligible, the benefits
available for this temporary role may include the following:
Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long-term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a fully onsite position in Paducah,KY.
Application Deadline
This position is anticipated to close on Aug 21, 2025.
>About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.