Salesforce Business Analyst / Administrator

Position: Salesforce Business Analyst / Administrator

Duration: 6 Months with Extension

Location: Saint Paul, Minnesota (Hybrid)

To fully leverage the Salesforce service, the term "Salesforce" refers to many different aspects of a complex set of products. Depending on the business role and technical expertise, "Salesforce" may be viewed as any of the following:

• Website building tool
• Customer relationship management system
• Business process re-engineering platform
• Software development toolkit

Some of the use cases and business applications that have been developed by the Salesforce CoE include the following:

• Professional & Occupational Licensing
• Customer Relationship Management
• Enforcements and Inspections
• Technical Certifications
• Inventory Management
• Case Management

Resource Categories and Skills:

The resource will not be evaluated as part of the vendor selection process, but their qualifications will be reviewed prior to work starting on the project. The State reserves the right to reject any resource who does not meet qualifications, and to require a different resource be brought in who does meet the qualifications.

Experience /Duties Required

• Serve as the Scrum Master
• Elicit requirements using interviews, document analysis, requirements workshops, storyboards, surveys, site visits, business process descriptions, use cases, scenarios, event lists, business analysis, competitive product analysis, task and workflow analysis, and/or viewpoints
• Write requirements specifications according to standard templates, using natural language simply, clearly, unambiguously, and concisely. Represent requirements using alternative views, such as analysis models (diagrams), prototypes, or scenarios, where appropriate
• Decompose high-level business and user requirements into functional requirements specifying an appropriate level of detail suitable for use by those must base their work on the requirements
• Transform software designs and specifications into high functioning code in the appropriate language
• Identify the current- and future-state business processes; define quality attributes, external interfaces, constraints, and other nonfunctional requirements
• Lead requirements analysis and verification, ensuring that requirement statements are complete, consistent, concise, comprehensible, traceable, feasible, unambiguous, and verifiable, and that they conform to standards
• Participate in requirements prioritization and facilitate the negotiation of requirements amongst multiple stakeholders
• Analyze and document business requirements and required data to deliver work products throughout the project life cycle
• Translate business requirements to System/Functional specifications (User Stories)
• Coordinate Business Validation to verify that a set of end-to-end business processes function as intended
• Work with the product manager or project sponsor to document the product's vision and the project's scope (roadmap)
• Participate in peer reviews and inspections of requirements documents and work products derived from those documents to ensure that the requirements were interpreted correctly
• Manage requirements traceability information and track requirements status throughout the project
• Manage changes to baselined requirements through effective application of change control processes and tools
• Propose new product features and updates
• Manage Salesforce Projects
• Provide knowledge transfer
• Set up users in the Salesforce Platform
• Assist in the Configuration of security and access settings on the Salesforce Platform
• Create Salesforce custom objects and create and maintain fields, page layouts, etc.
• Manage Salesforce Sales, Service and Support applications
• Manage Salesforce activities and collaboration
• Manage Salesforce data
• Build reports, dashboards, and other analytics within Salesforce
• Create process automations within Salesforce (workflows)
• Administer Salesforce desktop and mobile apps
• Train Salesforce users
• Communicate with stakeholders
• Analyze workflow problems and formulate/implement process solutions; utilizing configurable Salesforce functionality
• Leverage Lightning components to edit Salesforce Console layout and work with business to get approval on page layouts
• Provide knowledge transfer.

Qualifications

• Five (5) years' experience in a Business Analyst/Salesforce Admin Role
• Two (2) engagements lasting more than six (6) months in a Salesforce Business Analyst and/or Administrator role
• Salesforce Administrator Certification
• Preference given for additional Salesforce certifications such as Advanced Administrator, Sales Cloud Consultant or Service Cloud Consultant certifications
• Experience developing on Salesforce platform; demonstrated experience in developing custom objects, profiles, reports, dashboards, workflows and validation rules in a Salesforce organization
• Extensive experience with scrum methodology
• Extensive experience as scrum master
• Will be expected to work with of business application owners
• Will be expected to meet with business owners and developers via TEAMS for requirements sessions and retrospectives
• Will be expected to prepare agendas for meetings and notes covering content
• Will be expected to provide information to project manager on progress for monthly status reports
• Extensive experience writing user stories