IT Intern

SUMMARY

The IT Intern supports the day-to-day functions of the IT Team while learning fundamentals through hands-on projects, research, and guided reading. This intern actively receives training from mentors within the department, with the opportunity to shadow various roles and work on special projects. This is a part-time role (less than 30 hours per week), with flexible scheduling to accommodate class schedules.

The ideal candidate for this program should be a third-year or beyond college student pursuing a major in IT or a related field. A positive and proactive approach to work, desire to collaborate and work with a passionate team, and the ability to remain organized and focused will all be essential to this intern's success.

Overall, this program provides a unique and exciting opportunity for the IT Intern to participate in many facets of operation, while developing essential skills and contributing to the department. Mentored by a dedicated team of professionals in support of a thriving multi-state company, the IT Intern develops essential career skills to support their continued education and success.

All employees are expected to protect the information and assets of the organization through heightened awareness of information security, cybersecurity, and risk management best practices, as well as complying with all applicable laws, regulations, and organizational policies.

ESSENTIAL DUTIES

• Shadow and gain an understanding of IT operations, rotating through various specialties to observe workflows and team dynamics.
• Assist in the setup and installation of equipment, such as PC's and laptops.
• Participate in IT support efforts by screening and directing calls, documenting and monitoring requests in the support ticketing system, and assisting with writing procedures.
• Contribute to special projects, providing strong research, attending and participating in meetings and project tracking, and reporting ongoing progress to the IT Manager.
• Prepare summaries, reports, and presentations to share learnings and recommendations with senior leadership.
• Maintain confidentiality and adhere to all bank policies, procedures, and regulatory requirements throughout the internship.
• Assume responsibility for special projects as assigned.

EDUCATION & CERTIFICATIONS

• Current enrollment toward a degree in IT or a related field required.
• Minimum Junior or beyond collegiate experience required.

MINIMUM REQUIREMENTS

• Ability to maintain professionalism and confidentiality in all internship functions.
• Excellent communication skills and the ability to communicate effectively, verbally and in writing, with internal and external customers at all levels.
• A positive and proactive approach to work, demonstrating enthusiasm, adaptability, and the ability to maintain composure and professionalism in stressful or adverse conditions.
• Research and critical-thinking abilities, with skill to successfully organize work and manage time.
• Proficient computer literacy, including comfort with Microsoft systems and Office Suite.
• Intermediate typing skills to meet the needs of this position.
• Current driver's license and reliable transportation with appropriate insurance coverage; additionally, the ability to drive occasionally in the course of performing assigned duties and responsibilities.
• The ability to work with minimal or no supervision.

ADDITIONAL QUALIFICATIONS

• Experience working in an office environment preferred.

PHYSICAL DEMANDS AND WORK ENVIRONMENT

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the functions.

While performing the duties of this position, the employee is regularly required to talk or hear. The employee frequently is required to use hands or fingers; handle or feel objects, tools, or controls. The employee is occasionally required to stand; walk; sit; and reach with hands and arms. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this position include close vision, distance vision, and the ability to adjust focus. The noise level in the work environment is usually low to moderate.

NOTE

Compensation: $20.00/Hr.

This job description in no way states or implies that these are the only duties to be performed by the employee(s) incumbent in this position. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments.

All duties and responsibilities are essential functions and requirements and are subject to possible modification to reasonably accommodate individuals with disabilities. To perform this job successfully, the incumbents will possess the skills, aptitudes, and abilities to perform each duty proficiently.

Some requirements may exclude individuals who pose a direct threat or significant risk to the health or safety of themselves or others.

The requirements listed in this document are the minimum levels of knowledge, skills, or abilities. This document does not create an employment contract, implied or otherwise, other than an "at will" relationship.

The company is an Equal Opportunity Employer, drug-free workplace, and complies with ADA regulations and other laws/regulations as applicable.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

This employer is required to notify all applicants of their rights pursuant to federal employment laws.
For further information, please review the Know Your Rights notice from the Department of Labor.