Level 1&2 Desktop support

Overview

On Site
Depends on Experience
Full Time
No Travel Required

Skills

Data Storage
Computer Hardware
Computer Networking
Customer Service
Database
Disaster Recovery
Adobe CS
Backup
Business Software
CMMI
Cloud Computing
ISO/IEC 27001:2005
Government Contracts
IBM SAN Volume Controller
ISO 9000
ISO/IEC 20000
Cyber Security
DoD
Enterprise Resource Planning
Evaluation
FOCUS
Network Layer
Network Security
Operating Systems
Performance Tuning
Policies and Procedures
Microsoft SharePoint
Microsoft Windows Server
Network Cabling
Productivity
Inventory Management
Management
Microsoft
Microsoft Office
Network
Firewall
IT Security
IaaS
Incident Management
Integration Testing
Linux
VMware
Veeam
System Monitoring
Systems Design
Testing
Threat Analysis
SQL
Servers
Stress Testing
Supervision
Switches
System Documentation
Project Management
Public Sector
Regulatory Compliance
Remote Support
Routers
Training
UPS

Job Details

Job Title: Level 1&2 Desktop support

Location with zip code: Carlsbad, CA

Duration: 6200 Avenida Encinas, Carlsbad, CA 92011 ( EWPCF )

Interview: In person

Job Description :

  • Level 1 / Level 2 Desktop support requests 2 x full-time resources with the following skills and experience:
  • Level 1&2 Desktop support.
  • Perform software and operating system support for network equipment, servers, backup systems, hybrid computing environments and cloud services.
  • Analyze network security and performance issues; identify potential security and utilization or performance issues; designs strategies and recommendations to improve security and network performance; and performs network device and server patching, threat assessment, threat monitoring, end-point protection and incident response.
  • Configuration, testing, analyzing, and updates to cybersecurity software, networks, networking equipment, servers, server operating systems, firewalls, routers, and storage systems.
  • Provide highly advanced professional level support to departments with highly complex systems and programs including the analysis, evaluation, design, development, and integration, testing of software and hardware programs to support the database, networking, systems, and business application needs of the Agency.
  • Ensure established IT security procedures and policies are adhered to, correct unsecure IT conditions/practices, and reports IT security conditions/concerns to assigned supervisory or managerial staff.
    Interpersonal phone skills, written and verbal communications skills, strong customer service; the ability to function under general supervision with limited direct instruction working independently with a high level of productivity.
  • Ability to performs system monitoring and analysis, and performance tuning; troubleshoot system hardware, software, networks and operating and system management systems; design and run system load/stress testing; escalates application problems to vendor.
  • Knowledge of system access, monitoring, control, and evaluation; establishes and tests disaster recovery policies and procedures; completes back-ups and maintain system documentation.

Skills Required:

  • VMware
  • Veeam
  • Network Cabling / Patching
  • Microsoft Windows / Server
  • Linux
  • Microsoft Office / 365
  • Adobe Suite
  • Microsoft Teams
  • Microsoft SharePoint
  • SQL
  • Switches / Routers
  • ERP Support
  • Project management
  • Operate / Maintain Cloud Infrastructure
  • Inventory Management.

About our Company: -

22nd Century Technologies, Inc., is one of the fastest growing IT Service Integrator and Workforce Solution companies in the United States. Founded in 1997, 22nd Century Technologies is a Certified National Minority Business Enterprise with 6,000+ people including 600+ Cyber SMEs nationwide supporting our customers in all 50 states, Canada, and Mexico. With HQs in Somerset, NJ and Mclean, VA, 22nd Century has 14 offices throughout the United States. As part of our unrelenting focus on quality and compliance, 22nd Century Technologies delivery is based on Certified Matured Processes including CMMI L3 Dev & SVC, ISO 20000, ISO 27001, and ISO 9001 quality processes. With a strong focus on the public sector, 22nd Century currently holds government contracts with 14 out of 15 Federal Executive agencies including DoD, 37 other Federal agencies, 50 States, 115+ Local agencies, and 37 School Districts. In the last three years, we have expanded our services to Fortune 500 and other commercial clients and currently support 80+ commercial clients.

Recognized among Best Company to Work For by Forbes, 22nd Century Technologies, Inc., consistently exceeds our clients expectations by focusing on their absolute satisfaction with jobs while keeping our employees motivated.22nd Century Technologies is an Equal Opportunity Employer" and s & all other parties authorized to work in the US are encouraged to apply."

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

About 22nd Century Technologies, Inc.