Helpdesk Support in Raleigh, NC

Hi,

I hope all is well. I am searching for a client who has an urgent requirement for a Helpdesk Support contract opportunity. The job description is listed below. If this is something you are interested in, please call me ASAP at ( and reply to this email. Please also mail me your updated resume in Word format, including availability, contact details, and hourly rate as per our client's hiring policy.

HelpDesk Support

08/08/2025

08/06/2026

1020 Birch Ridge Drive Raleigh NC

In Person Only

Hybrid

This request is to help support the high number of telephone requests/incidents required for the statewide Client **STATEWIDE TRAVEL REQUIRED**

***This position is located in Raleigh North Carolina. Remote work will be allowed, but the candidate will need to be onsite for a majority of the work.

****PLEASE READ THE DESCRIPTION! It has changed from the last time this was open.

The client is seeking a resource for a 12-month engagement to work with the Network Services Team. Network Services uses technical expertise and understanding of business needs to evaluate assigned IT incident and problem service desk tickets to appropriately prioritize and evaluate business impact. Proactively promotes positive customer relationships and mentors' others to ensure client satisfaction and organizational success. This position takes ownership of customer problems and works with a sense of urgency to resolve incidents and problems. This position serves as the lead and primary contact providing leadership and assistance for the statewide client telephony services to the associated field offices. This position will provide support and configuration of the telephone equipment as well as adding, modifying, and deleting users, adding services, installing lines and moving users.

This position's primary purpose will be to manage the telephony efforts (moves, adds and changes) to work with our partner agency as a liaison to help them in the design, installation, testing, maintenance, upgrade, route tickets, and troubleshooting of the telephony systems. This position is responsible for site surveys and design of field telephony infrastructure for Client. This employee will serve as the escalation contact for all telephony issues. The secondary purpose will be to assist with computer network field infrastructure as needed.

This request is to help support the high number of telephone requests/incidents required for the statewide efforts. **STATEWIDE TRAVEL REQUIRED** As a contractor the selected candidate will have to use their own vehicle, state vehicles are not permitted to be driven by contractors.


Ability to lead projects that require working with multiple teams and with some latitude on actions or decisions. Leads team efforts and assesses and integrates the skills and strengths of individuals for project and organizational success. Provides status on project work to management.

This position is responsible for creating and maintaining all documentation of process and procedures for all areas this position is responsible for. This documentation is to be used by team members for operational standards of daily work. This documentation will also be used in accordance with Operational Level Agreements (IT internal) and Service Level Agreements (IT external). All documentation should be reviewed annually. Documentation will also be used by this position to train users in the field on new phones and the features that they have.