Overview
On Site
Contract - Independent
Contract - W2
Skills
Problem Solving
Conflict Resolution
Collaboration
Customer Service
Technical Support
Communication
Computer Hardware
Operating Systems
IOS Development
IT Service Management
Management
Service Desk
Laptop
Mobile Devices
RESTful
Manufacturing
A+
Finance
Accounting
Marketing
Legal
Customer Support
Online Training
Artificial Intelligence
Insurance
.NET
Job Details
Description
We are looking for a dedicated Service Desk Analyst I to join our team in Nashville, Tennessee. In this long-term contract role, you will provide exceptional technical support and customer service to end users, ensuring smooth operations within a dynamic manufacturing environment. If you have a passion for troubleshooting, problem-solving, and delivering top-notch assistance, we encourage you to apply.
Responsibilities:
Provide first-level technical support to resolve hardware, software, and mobile device-related issues.
Troubleshoot and diagnose problems with laptops, PCs, iOS devices, and other computing equipment.
Deliver excellent customer service by communicating effectively with users and ensuring timely resolution of their issues.
Collaborate with team members to document and review technical solutions and processes.
Assist with deploying new equipment, including laptops and mobile devices, within the production environment.
Maintain and update ITSM systems to track and manage user support requests.
Train end users on system functionalities and best practices to improve overall efficiency.
Conduct quality checks to ensure all technical solutions meet established standards.
Monitor and respond to service desk inquiries while prioritizing tasks based on urgency.
Support REST API integrations and troubleshoot related technical challenges.
Requirements
Proven experience in customer service and technical support roles.
Strong communication skills, both written and verbal, with the ability to explain complex technical concepts clearly.
Familiarity with troubleshooting hardware, PC operating systems, and mobile devices such as iOS.
Knowledge of ITSM systems and experience managing service desk requests.
Ability to deploy and support laptops, desktops, and mobile devices.
Understanding of REST API functionality and related troubleshooting methods.
Demonstrated ability to work onsite in a fast-paced manufacturing environment.
A+ certification or equivalent technical qualifications are preferred.
Technology Doesn't Change the World, People Do.
Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more.
All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use.
We are looking for a dedicated Service Desk Analyst I to join our team in Nashville, Tennessee. In this long-term contract role, you will provide exceptional technical support and customer service to end users, ensuring smooth operations within a dynamic manufacturing environment. If you have a passion for troubleshooting, problem-solving, and delivering top-notch assistance, we encourage you to apply.
Responsibilities:
Provide first-level technical support to resolve hardware, software, and mobile device-related issues.
Troubleshoot and diagnose problems with laptops, PCs, iOS devices, and other computing equipment.
Deliver excellent customer service by communicating effectively with users and ensuring timely resolution of their issues.
Collaborate with team members to document and review technical solutions and processes.
Assist with deploying new equipment, including laptops and mobile devices, within the production environment.
Maintain and update ITSM systems to track and manage user support requests.
Train end users on system functionalities and best practices to improve overall efficiency.
Conduct quality checks to ensure all technical solutions meet established standards.
Monitor and respond to service desk inquiries while prioritizing tasks based on urgency.
Support REST API integrations and troubleshoot related technical challenges.
Requirements
Proven experience in customer service and technical support roles.
Strong communication skills, both written and verbal, with the ability to explain complex technical concepts clearly.
Familiarity with troubleshooting hardware, PC operating systems, and mobile devices such as iOS.
Knowledge of ITSM systems and experience managing service desk requests.
Ability to deploy and support laptops, desktops, and mobile devices.
Understanding of REST API functionality and related troubleshooting methods.
Demonstrated ability to work onsite in a fast-paced manufacturing environment.
A+ certification or equivalent technical qualifications are preferred.
Technology Doesn't Change the World, People Do.
Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more.
All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use.
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.