Lead ServiceNow Developer

We are a federal IT company on a mission to make customer experience (CX) the center of every government solution.

Technology is our Passion. People are our Purpose.

We know tech, but we love people. NuAxis is home to thinkers and feelers, engineers and artists. We work hard and support each other along the way. Teamwork is more than just a buzzword for us, it's a state of mind.

We believe happy employees do amazing work, so join our team NOW! We are currently seeking a talented and motivated Lead ServiceNow Developer for a Full-Time position.

Job Summary:

We are seeking an experienced ServiceNow Developer Lead to join our team in a Full-Time Remote capacity. This role is ideal for a hands-on technical leader who thrives in a collaborative environment and is ready to take ownership of the ServiceNow platform architecture, development lifecycle, and team mentorship.

You'll play a critical role in shaping the platform strategy, enhancing existing solutions, and leading a team of developers in delivering impactful, scalable, and secure ServiceNow solutions for federal clients.

Key Responsibilities:

• Lead the Development Team:
  Manage and mentor a team of ServiceNow developers; review code, guide technical decisions, and foster skill growth.
• Platform Ownership & Roadmap:
  Serve as the technical authority on the ServiceNow platform. Provide thought leadership on architectural decisions and contribute to the roadmap in collaboration with the Product and Platform Architecture teams.
• Solution Design & Strategy:
  Translate business needs into technical solutions using out-of-the-box capabilities and custom development when needed. Drive best practices in ITSM, CMDB, ITOM, HRSD, and other modules.
• Development Oversight:
  Oversee development across the platform including workflows, UI policies, client/server scripts, integrations, and orchestration. Ensure quality, consistency, and adherence to best practices.
• Integration Leadership:
  Manage and design integrations with external systems using REST, SOAP, MID servers, LDAP, and other technologies.
• Governance & Standards:
  Establish development, testing, documentation, and release management standards. Implement DevOps practices as applicable.
• Collaboration & Communication:
  Work with product managers, stakeholders, and cross-functional teams to deliver solutions aligned with business goals. Provide technical estimations, risk assessments, and feasibility analysis.
• Innovation & Optimization:
  Stay up to date with ServiceNow releases and new capabilities. Proactively recommend enhancements, platform optimization opportunities, and new module adoption.

Required Qualifications:

• Bachelor's Degree in a relevant field
• ServiceNow Developer, Implementation Specialist, or Architect Certification
• 5+ years of hands-on ServiceNow development experience
• 2+ years in a technical lead or senior developer capacity
• Strong experience in:
  • JavaScript, AngularJS, HTML, CSS, XML, AJAX, jQuery, Bootstrap
  • ServiceNow CMDB, Service Catalog, MID Servers, Orchestration, Flow Designer
  • Integration frameworks (REST, SOAP, etc.)
• Proven experience working in Agile/Scrum environments
• Experience with scoped applications and custom module development
• Strong understanding of security best practices and federal compliance requirements
• Excellent written and verbal communication skills
• Demonstrated ability to guide and influence team members and stakeholders

Preferred Qualifications:

• Experience delivering ServiceNow at scale in federal or enterprise environments
• Familiarity with user experience design concepts
• Knowledge of DevOps tools and CI/CD pipelines for ServiceNow
• Experience with Performance Analytics and dashboard design
• Experience leading technical delivery in multi-vendor environments
  
  

Additional Requirements:

• All offers of employment are contingent upon the ability to obtain and maintain a Federal Public Trust clearance

Does this opportunity sound like a fit for you? If so, join our talent community and click to apply now!!

Our Profile:

We are an IT company with a unique mission-to make people the center of every federal IT solution. Our technologists have always gone the extra mile to help our federal clients succeed. And over the years, we saw a growing disconnect in how federal IT initiatives were built and managed.Time after time, programs failed because the focus was on the tools and products and not the people using them. Learn More.

NuAxis is an Equal Opportunity Employer. Employment is contingent upon successful completion of a background investigation. Learn More about our Benefits and Culture!

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