Overview
On Site
USD 64,974.00 - 149,880.00 per year
Full Time
Skills
Data Processing
BMC Control-M
Scheduling
Management
Standard Operating Procedure
Documentation
Root Cause Analysis
Collaboration
Auditing
Regulatory Compliance
Mentorship
Knowledge Sharing
Computer Science
Information Systems
JCL
TSO
ISPF
Rexx
CLIST
Scripting
COBOL
Stored Procedures
CICS
IBM DB2
Data Management
SDSF
Git
Communication
Productivity
Workflow
Ansible
Mainframe
IBM WebSphere MQ
Java
z/OS
ITIL
Change Management
Financial Services
IaaS
API Management
DevOps
Investments
Cloud Computing
Predictive Analytics
Recruiting
Promotions
Training
Fluency
Artificial Intelligence
Innovation
Job Details
We currently have a career opportunity for a Mainframe Support Engineer to join our team located in Lake Mary, FL OR Pittsburgh, PA.
As a Mainframe Support Engineer on our Data Processing Services team, you will be the primary point of contact for the day-to-day operation, monitoring, and support of critical mainframe environment. You'll ensure system availability, troubleshoot incidents, and collaborate with development, operations, and business teams to keep batch and transactional processes running smoothly.
RESPONSIBILITIES
QUALIFICATIONS
ABOUT THE TEAM
Our Cloud Infrastructure & API Management team helps the world's leading brands modernize infrastructure, applications, and integrations to thrive in today's digital economy. We deliver cloud-native development, app modernization, API management, and DevOps solutions, enabling clients to maximize cloud investments, streamline processes, and drive innovation across the enterprise. Join a team that's harnessing the power of AI to build intelligent, self-optimizing cloud environments-leveraging predictive analytics, generative tools, and automation to create smarter, more resilient digital ecosystems.
ADDITIONAL INFORMATION
Perficient, Inc. proudly provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, genetic information, marital status, amnesty, or status as a protected veteran in accordance with applicable federal, state and local laws. Perficient, Inc. complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. Perficient, Inc. expressly prohibits any form of unlawful employee harassment based on race, color, religion, gender, sexual orientation, national origin, age, genetic information, disability, or covered veterans. Improper interference with the ability of Perficient, Inc. employees to perform their expected job duties is absolutely not tolerated.
Disability Accommodations: Perficient is committed to providing a barrier-free employment process with reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or accommodation due to a disability, please contact us.
Applications will be accepted until the position is filled or the posting is removed.
The salary range for this position takes into consideration a variety of factors, including but not limited to skill sets, level of experience, applicable office location, training, licensure and certifications, and other business and organizational needs. The new hire salary range displays the minimum and maximum salary targets for this position across all US locations, and the range has not been adjusted for any specific state differentials. It is not typical for a candidate to be hired at or near the top of the range for their role, and compensation decisions are dependent on the unique facts and circumstances regarding each candidate. A reasonable estimate of the current salary range for this position is $ 64974 to $ 149880. Please note that the salary range posted reflects the base salary only and does not include benefits or any potential variable compensation programs. Information regarding the benefits available for this position are in our benefits overview.
#LI-MG1
ABOUT US
Perficient is the global AI-first consultancy. Our team of strategists, designers, technologists, and engineers partners with the world's most innovative enterprises and admired brands to deliver real business results through the transformative power of AI. As part of our AI-First strategy, we empower every employee to build AI fluency and actively engage with AI tools to drive innovation and efficiency. We break boundaries, obsess over outcomes, and shape the future for our clients. Join a company where bold ideas and brilliant minds converge to redefine what's possible - while building a career filled with growth, balance, and purpose.
As a Mainframe Support Engineer on our Data Processing Services team, you will be the primary point of contact for the day-to-day operation, monitoring, and support of critical mainframe environment. You'll ensure system availability, troubleshoot incidents, and collaborate with development, operations, and business teams to keep batch and transactional processes running smoothly.
RESPONSIBILITIES
- Monitor daily batch schedules using Control-M and resolve scheduling failures
- Triage and resolve production incidents in z/OS, CICS, and DB2 environments
- Use tools such as SDSF to analyze system performance and capacity
- Manage change deployment via Git
- Execute JCL, perform dataset and tape management, and apply OS/Subsystem maintenance
- Maintain and update run-books, Standard Operating Procedures and support documentation
- Liaise with application teams to diagnose defects, implement workarounds, and coordinate fixes
- Participate in on-call rotation to provide 247 support, including weekend and holiday coverage
- Conduct root-cause analysis and drive continuous improvements to reduce incident repeatability
- Collaborate with security, audit and compliance teams to enforce policies and complete health checks
- Mentor junior support staff and contribute to knowledge-sharing sessions
QUALIFICATIONS
- Bachelor's degree in Computer Science, Information Systems, or equivalent
- 3+ years of hands-on experience supporting mainframe platforms (z/OS)
Proficiency with:
- JCL, TSO/ISPF, REXX or CLIST scripting
- COBOL, DB2 Stored Procedure
- CICS support fundamentals
- DB2 data management
- SDSF for monitoring and diagnostics
- Experience with Git - Strong troubleshooting skills and comfort working under pressure
- Excellent verbal and written communication; able to clearly document technical procedures
- Willingness to participate in a 247 on-call support rota
- Demonstrated ability to leverage AI tools to enhance productivity, streamline workflows, and support data-informed task execution.
- Familiarity with AI-enhanced platforms is a plus.
- A solid understanding of AI capabilities and limitations including ethical considerations is expected
Preferred Qualifications - Experience with automation and DevOps practices on z/OS (Ansible, etc.)
- Familiarity with mainframe modernization or integration technologies (e.g., MQ, Java on z/OS)
- Prior exposure to ITIL incident, problem and change management processes
- Financial-services industry experience
ABOUT THE TEAM
Our Cloud Infrastructure & API Management team helps the world's leading brands modernize infrastructure, applications, and integrations to thrive in today's digital economy. We deliver cloud-native development, app modernization, API management, and DevOps solutions, enabling clients to maximize cloud investments, streamline processes, and drive innovation across the enterprise. Join a team that's harnessing the power of AI to build intelligent, self-optimizing cloud environments-leveraging predictive analytics, generative tools, and automation to create smarter, more resilient digital ecosystems.
ADDITIONAL INFORMATION
Perficient, Inc. proudly provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, genetic information, marital status, amnesty, or status as a protected veteran in accordance with applicable federal, state and local laws. Perficient, Inc. complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. Perficient, Inc. expressly prohibits any form of unlawful employee harassment based on race, color, religion, gender, sexual orientation, national origin, age, genetic information, disability, or covered veterans. Improper interference with the ability of Perficient, Inc. employees to perform their expected job duties is absolutely not tolerated.
Disability Accommodations: Perficient is committed to providing a barrier-free employment process with reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or accommodation due to a disability, please contact us.
Applications will be accepted until the position is filled or the posting is removed.
The salary range for this position takes into consideration a variety of factors, including but not limited to skill sets, level of experience, applicable office location, training, licensure and certifications, and other business and organizational needs. The new hire salary range displays the minimum and maximum salary targets for this position across all US locations, and the range has not been adjusted for any specific state differentials. It is not typical for a candidate to be hired at or near the top of the range for their role, and compensation decisions are dependent on the unique facts and circumstances regarding each candidate. A reasonable estimate of the current salary range for this position is $ 64974 to $ 149880. Please note that the salary range posted reflects the base salary only and does not include benefits or any potential variable compensation programs. Information regarding the benefits available for this position are in our benefits overview.
#LI-MG1
ABOUT US
Perficient is the global AI-first consultancy. Our team of strategists, designers, technologists, and engineers partners with the world's most innovative enterprises and admired brands to deliver real business results through the transformative power of AI. As part of our AI-First strategy, we empower every employee to build AI fluency and actively engage with AI tools to drive innovation and efficiency. We break boundaries, obsess over outcomes, and shape the future for our clients. Join a company where bold ideas and brilliant minds converge to redefine what's possible - while building a career filled with growth, balance, and purpose.
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.