Bus Syst Consultant III

Description

Business Systems Consultant III

Location: Remote

Schedule: Monday - Friday, 8:00 AM - 5:00 PM EST

Duration: 12 months (Contract)

Job Overview:

We are seeking a highly skilled Business Systems Consultant III to support enterprise-level HR systems initiatives. This role will focus on ServiceNow HRSD (Human Resource Service Delivery) and requires a strong background in systems consulting, project leadership, and technical support within HR domains.

Key Responsibilities:

• Serve as a Business Systems Consultant within the Corporate HR Service Center.
• Provide technical support for HR-related software and systems.
• Troubleshoot and resolve application issues; implement enhancements as needed.
• Lead and support large-scale projects, including user testing and implementation.
• Collaborate with project managers, developers, QA analysts, and business stakeholders.
• Gather and document business requirements; support system design and implementation.
• Maintain project documentation and track issues throughout the lifecycle.
• Add new services to the employee center portal and support ongoing enhancements.

Requirements

Required Qualifications:

• Bachelor's degree in a business-related field and 5-7 years of systems experience
• (In lieu of a degree, 8+ years of relevant technical experience including ServiceNow consulting will be considered)
• 5+ years of experience in Information Technology / Systems
• 3-5 years of hands-on experience with ServiceNow modules, including:
• Administration, configuration, and automation tools (Flow Designer, Workflow Editor, Automation Engine)
• 3-4 years of experience in the HR domain, specifically with:
• HRSD case management, knowledge management, lifecycle events, agent workspaces, reports, and dashboards
• Strong experience with ServiceNow reporting and dashboard creation
• Familiarity with Agile methodologies and DevOps processes
• Proficiency in Excel and data analysis tools
• Experience with Visio, PowerPoint, SharePoint, and DevOps tools

Preferred Qualifications:

• ServiceNow Certified System Administrator (CSA)
• ITIL knowledge or certification
• Experience with Performance Analytics in ServiceNow

Soft Skills:

• Strong problem-solving skills with a modular, methodical approach
• Excellent written and verbal communication, including storytelling and presentation
• Self-motivated learner with strong research and inquiry skills
• Effective time management and organizational abilities
• Ability to work well under pressure and manage multiple priorities

Team Collaboration:

You will work closely with:

• Fellow Business Systems Consultants
• Project Managers
• Corporate HR and HR Service Center stakeholders
• IT Developers, QA Analysts, and BI/Analytics teams

If you're passionate about HR technology and thrive in a collaborative, fast-paced environment, we encourage you to apply!

Innovation starts with people.

Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use.