Overview
On Site
Depends on Experience
Contract - W2
Contract - 4 Month(s)
No Travel Required
Skills
Network Support & Troubleshooting
LAN/WAN
Network Security
Service NOW
data circuits
MS Office Suite
IT work experience
Associate's Degree
Minimum of 3 years of applicable network experience
SD-WAN
customer service experience
Job Details
Please note that this is a 4-month contract. This is an onsite position, located in Raleigh, NC. Currently allowing for hybrid work, reporting to the office 2 days a week (Mon-Tues). This hybrid schedule could change in the future. This is a first shift M-F position with occasional on-call rotation and after-hours work. Basic Qualifications:
Associate's Degree and a minimum of 3 years of IT work experience; or additional 2 years of work experience can be substituted for the degree Minimum of 3 years of applicable network experience and support. Strong knowledge of networking to include SD-WAN, data circuits, network troubleshooting Strong customer service experience as you will be instrumental in establishing customer relationships. Experience with Service NOW Proficient with MS Office Suite, especially Excel and Teams Strong organizational skills Excellent communication skills, both written and verbal. Strong project coordination skills and ability to manage multiple activities at the same time. Trouble shooting knowledge of router, switch and modem connections and setup. Remote connections using VPN, Putty and or SSH. Prior T2 network support experience is a plus MUST be flexible and willing to work on-call, overnights and weekends as needed.Responsibilities include, but not limited to: Administer multiple network service requests to vendors providing network services using advanced Telecom Expense Management software. Schedule and coordinate network service installations based on project specifications. Report and track daily tasks in Excel spreadsheets. Follow ServiceNow tickets to closure. Perform data analysis, capture, and review of metrics, and provide management reports as requested Managing extraction of data from ServiceNow to create next-day reports of outages. Coordinating new upgrades and enhancements. Execute the circuit implementation & disconnect lifecycle of assigned orders related to new installs, migrations, and disconnects Responsible for the ordering, tracking, and overall coordination require for circuit installations. Support and work with Vendors on the day-to-day activities of the WAN escalations and assist in answering vendor calls. Using provisioning tools to process customer service orders and activate service. Understand all allied vendor and systems and processes from order submission to completion & troubleshooting Maintain a keen understanding of all vendors SLA's Pro-actively communicate progress, critical timelines, and delays/obstacles to Project Managers and Management and seek opportunities to improve processes Work with the ServiceNow ticketing system and vendor ticket reporting to ensure vendors resolve issues on time and close the requests on time Work Service Now Trouble Tickets and drive to closure.
Applicants must provide their phone number. Reference job number A4737.
Associate's Degree and a minimum of 3 years of IT work experience; or additional 2 years of work experience can be substituted for the degree Minimum of 3 years of applicable network experience and support. Strong knowledge of networking to include SD-WAN, data circuits, network troubleshooting Strong customer service experience as you will be instrumental in establishing customer relationships. Experience with Service NOW Proficient with MS Office Suite, especially Excel and Teams Strong organizational skills Excellent communication skills, both written and verbal. Strong project coordination skills and ability to manage multiple activities at the same time. Trouble shooting knowledge of router, switch and modem connections and setup. Remote connections using VPN, Putty and or SSH. Prior T2 network support experience is a plus MUST be flexible and willing to work on-call, overnights and weekends as needed.Responsibilities include, but not limited to: Administer multiple network service requests to vendors providing network services using advanced Telecom Expense Management software. Schedule and coordinate network service installations based on project specifications. Report and track daily tasks in Excel spreadsheets. Follow ServiceNow tickets to closure. Perform data analysis, capture, and review of metrics, and provide management reports as requested Managing extraction of data from ServiceNow to create next-day reports of outages. Coordinating new upgrades and enhancements. Execute the circuit implementation & disconnect lifecycle of assigned orders related to new installs, migrations, and disconnects Responsible for the ordering, tracking, and overall coordination require for circuit installations. Support and work with Vendors on the day-to-day activities of the WAN escalations and assist in answering vendor calls. Using provisioning tools to process customer service orders and activate service. Understand all allied vendor and systems and processes from order submission to completion & troubleshooting Maintain a keen understanding of all vendors SLA's Pro-actively communicate progress, critical timelines, and delays/obstacles to Project Managers and Management and seek opportunities to improve processes Work with the ServiceNow ticketing system and vendor ticket reporting to ensure vendors resolve issues on time and close the requests on time Work Service Now Trouble Tickets and drive to closure.
Applicants must provide their phone number. Reference job number A4737.
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