Amazon Connect

Overview

On Site
50 - 80
Full Time
Accepts corp to corp applications
No Travel Required
Unable to Provide Sponsorship

Skills

Amazon Web Services
Customer Relationship Management (CRM)
Python
Performance Tuning
Management
ServiceNow
Amazon Connect
Voice
Architect

Job Details

Role : Amazon Connect Voice Architect and Amazon Connect Engineer
Location: Plano, TX (5 Days onsite)

Job Description:

  • Design and implement scalable contact center solutions using Amazon Connect and AWS services.
  • Configure, deploy, and troubleshoot Amazon Connect, SIP, and VOIP systems.
  • Develop and optimize contact flows, IVR, and call routing strategies.
  • Integrate Amazon Connect with AWS services and automate workflows using Python .
  • Build and maintain real-time audio/video solutions with WebRTC for web.
  • Manage SIP trunking, DID, and Toll-Free Numbers; coordinate with telecom providers.
  • Ensure security and compliance with AWS best practices and regulatory standards.
  • Conduct interoperability testing, quality assurance, and performance optimization.
  • Integrate contact center platforms with ServiceNow CRM for seamless workflow.
  • Troubleshoot and resolve issues in contact flows, agent connectivity, and integrations.
  • Monitor and analyze metrics, reports, and dashboards to improve operations.
  • Create technical documentation and architectural diagrams.
  • Train and support stakeholders on system usage and best practices.
  • Collaborate with IT, operations, and business teams to deliver effective solutions.
 
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

About Percient Inc.