Help Desk Analyst

Work Location: Middletown CT 

Long-term contract (12+ months)

Required Minimum Work experience: 5 to 6 years

Note:

Candidates currently residing within a commutable distance to [Middletown, CT] are strongly preferred due to the on-site nature of the role. Relocation assistance is not available.

This role requires candidates who are currently authorized to work in the U.S. without employer sponsorship. At this time, we are unable to consider candidates who require visa sponsorship or transfer.

Job Description;

We currently need a Help Desk Technician to provide level one technical support and to process agency user forms for user moves, adds and changes. The home location will be the central office in Hartford. Attention to detail and maintaining a customer focus is essential. The Technician will need to provide responsive support to agency end users and escalate as necessary. The incumbent will need to be able to review forms for completeness and assist customers with properly completing the forms. They will follow agency procedures for creating and modifying user accounts on various agency systems. Some interaction with other state agencies will be required to complete the required processing.

A minimum of one (1) year of prior experience demonstrating the following knowledge

and skills:

1. PC Hardware and software installation
2. End user support - face to face and via telephone
3. Excellent customer service skills

It s highly desirable that the candidate also have:

1. Experience with computer system and user administration.
2. Technical familiarity with Microsoft Active Directory.
3. Experience with Windows 10,11
4. Experience with Office 365
5. Experience with Device Management, Device Imaging, Device Troubleshooting

WORK SCHEDULE: Full-Time 40hrs - Monday - Friday, 8 AM - 5 PM

REQUIRED SKILLS:

About eGrove Systems:

eGrove Systems Corporation is an Equal Employment Opportunity employer. All qualified applicants will receive consideration for employment regardless of race, religion, color, age, national origin, or disability. All applicants will be evaluated solely on the basis of their ability, competence, and performance of the essential functions of their positions.