Overview
On Site
Depends on Experience
Accepts corp to corp applications
Contract - Independent
Contract - W2
Contract - 12 Month(s)
Skills
3PL
Warehouse Management
Manhattan Active Warehouse Management Systems
Job Details
Job Description:
WM Active Sr Consultant
United States(Ability to travel 1 week in a month to DC, multiple location in US)
Job Summary:
We are seeking a highly experienced WM Active Sr Consultant to provide post-
implementation support and stabilization services for our Warehouse Management (WM)
systems, particularly in retail and third-party logistics (3PL) environments. The ideal
candidate will have hands-on experience with multiple go-live implementations and a deep
understanding of warehouse execution processes.
Key Responsibilities:
We are seeking a highly experienced WM Active Sr Consultant to provide post-
implementation support and stabilization services for our Warehouse Management (WM)
systems, particularly in retail and third-party logistics (3PL) environments. The ideal
candidate will have hands-on experience with multiple go-live implementations and a deep
understanding of warehouse execution processes.
Key Responsibilities:
- Provide daily operational and technical support during the post-GoLive stabilization phase for WM Active implementations.
- Troubleshoot and resolve issues related to inbound, outbound, inventory, labor management, and system interfaces.
- Work closely with end users, IT teams, and business stakeholders to identify, analyze, and address system and process gaps.
- Monitor system performance and proactively identify potential risks or areas of improvement.
- Participate in hypercare support activities including issue triaging, prioritization, and resolution tracking.
- Provide training, documentation, and knowledge transfer to internal support teams and end users.
- Collaborate with technical teams to deploy fixes, enhancements, and configuration changes as needed.
- Support regression testing and validation of system changes post-GoLive.
- Capture and communicate lessons learned and recommend process optimizations for future implementations.
Required Qualifications:
- 3+ years of experience in Manhattan Active Warehouse Management Systems.
- Proven experience supporting 3 or more full-cycle go-live implementations in retail and/or 3PL settings.
- Strong understanding of warehouse processes including picking, packing, shipping, receiving, and inventory control.
- Experience working in high-volume, complex warehouse environments.
- Solid understanding of systems integration between WM and ERP/TMS solutions.
- Excellent problem-solving, communication, and documentation skills.
- Ability to work flexible hours during stabilization periods or shift support windows.
- Experience with WM Active specifically in cloud or hybrid environments.
- Familiarity with middleware tools (e.g., MuleSoft, Boomi, EDI) used in supply chain integrations.
- Experience in retail/3PL-specific configurations such as wave management,slotting, labor tracking, or VAS.
- Prior exposure to automation interfaces (e.g., conveyors, sorters, AMRs).
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