IT Operations Team Lead

Overview

On Site
Hybrid
$35 - $35 hr
Full Time
Contract - W2
Contract - Independent

Skills

IT Operations
Team Leadership
Call Center
Reporting
Workflow
System Security
Management
Inventory
Preventive Maintenance
Computer Hardware
Leadership
Documentation
Collaboration
Technical Support
Analytical Skill
Communication
Customer Service
Operating Systems
Servers
Network Operations
Network Cabling
Switches
Routers
TCP/IP
Microsoft Windows

Job Details

Title: IT Operations Team Lead

Location: Northeast Region (Onsite)
Employment Type: Contract

Compensation
pay Range:$35.00/hrs

Description
* Responsible for IT success in outpatient radiology imaging centers and call centers.
* Provide support for users utilizing various systems and equipment.
* Report issues and provide support through multiple channels.
* Collaborate with IT teams for escalated support and system understanding.
* Analyze and recommend improvements for workflows and systems.
* Ensure system security and rectify deficiencies with support staff.
* Oversee IS inventory and perform preventative maintenance on equipment.

Key Responsibilities
* Collaborate with leadership to assess hardware and software needs.
* Monitor and resolve issues, service tickets, and projects.
* Communicate with leadership about ongoing and future projects.
* Visit sites to resolve issues and check in with managers.
* Assist with installation, configuration, and troubleshooting of equipment.
* Maintain knowledge of equipment and systems through documentation and education.
* Collaborate with vendors to escalate issues and deliver resolutions.

Qualifications
* Bachelor's or Associate's degree in a related technical field or extensive IT support experience.
* Strong operational and analytical abilities with superior communication skills.
* Excellent customer service skills.
* In-depth knowledge of PC, printer, file servers, and network operations.
* Knowledge of network cabling, switches, routers, and TCP/IP protocol.
* Proficiency in Microsoft Windows operating systems and PC connectivity.
* Ability to travel to sites as needed with a valid driver's license.

Core Technologies
* PC | Printer | File Servers | Network Operations | Network Cabling | Switches | Routers | TCP/IP Protocol | Microsoft Windows | PC Connectivity

Contact Information
Josh Ganzelli,

Benefits
Learn more about our benefits offerings here

EEO Statement
Learn more about our EEO policy here

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