Overview
Skills
Job Details
Engagement Type
Contract
Short Description
Complete Description
Location: 100% ONSITE Assigned VDOT Culpeper District
Requirements: MUST possess a valid driver's license will drive a state vehicle
This position is responsible for providing agency-specific end user support throughout the state of Virginia, with a primary focus on the VDOT Culpeper District. The role requires hands-on, onsite assistance and regular interaction with end users to resolve technical issues and ensure smooth operation of IT systems.
Key Responsibilities:
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Provide front-line support to end users, including troubleshooting hardware and software issues across desktops, laptops, and wireless devices
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Manage help desk tickets using tracking and reporting tools; escalate issues as needed and communicate resolutions in a timely and professional manner
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Support Microsoft Desktop products including Windows OS, SharePoint, MS Office Suite, and MS Teams
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Deliver outstanding customer service with a strong "customer-first" approach
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Maintain accurate documentation of incidents, resolutions, and asset management
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Assist in the installation, maintenance, and troubleshooting of network cabling infrastructure, including Ethernet cabling (Cat6/Cat6a) and patch panel terminations
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Support the setup and testing of network drops, cable labeling, and physical connectivity checks
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Collaborate with senior technicians and network engineers on small-scale cabling projects and office relocations
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Maintain organization and inventory of cabling tools, equipment, and supplies
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Drive a state vehicle to various locations within the assigned region for onsite support
Qualifications:
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Valid driver's license (required)
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Excellent verbal and written communication skills
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Ability to work independently in a field environment and manage multiple priorities
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Familiarity with basic network concepts and a willingness to learn structured cabling standards
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Prior experience with IT support, help desk systems, or customer service preferred
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Required/Desired Skills
| Skill | Required/Desired | Amount | of Experience |
|---|---|---|---|
| Valid driver's license (required) | Required | 0 | |
| Experience working with help request tracking and reporting tools. | Highly desired | 1 | Years |
| Extensive skill in the use of Microsoft Desktop products including but not limited to Windows 7, Windows 10, SharePoint 2010, Outlook, MS Office Suite | Required | 3 | Years |
| Skill in the use of troubleshooting and managing and administering wireless devices | Highly desired | 3 | Years |
| Ability to communicate effectively orally and in writing with individuals and groups. Strong customer service skills with a customer first attitude. | Required | 3 | Years |
| Setup and testing of network drops, cable labeling, and physical connectivity checks | Highly desired | 1 | Years |
| Assist in the installation, maintenance, and troubleshooting of network cabling infrastructure, including Ethernet cabling (Cat6/Cat6a) and patch pane | Highly desired | 1 | Years |
Questions
| Description | |
|---|---|
| Question 1 | Absences greater than two weeks MUST be approved by CAI management in advance, and contact information must be provided to CAI so that the resource can be reached during his or her absence. The Client has the right to dismiss the resource if he or she does not return to work by the agreed upon date. Do you accept this requirement? |
| Question 2 | Please list candidate's email address. |
| Question 3 | Is candidate willing and able to work onsite 100% of the time at VDOT in Culpeper, VA? If not, please do not submit. |
| Question 4 | Does candidate possess a valid driver's license? This is REQUIRED to drive a state vehicle. |
| Question 5 | This position requires that, if selected for the role, candidate agrees to comply with ED#18, "Ensuring A Safe Work Place", and the supplemental contractor guidelines regarding COVID-19 vaccination and masking requirements. Do you accept this requirement and affirm you will share this requirement with your candidate? |