Salesforce Licensing Specialist

Job Description:

• Responsible for working with the sales effectiveness team to leverage Salesforce and its related platforms. This includes user access, environment troubleshooting and resolution, and one on one interaction for client success.
• Focused on partnering with the Salesforce platform business user groups to steward the licensing needs across Salesforce and multiple related add-on tools.
• Attention to detail will be required to ensure a proper and consistent user maintenance process. Each system will need an ongoing user audit that is both documented and completed as required.
• Audits and Reporting require understanding of related filter fields, basic Excel manipulation (Vlookup), and deriving comparison reports between multiple environments with different data.
• Develop and maintain relationships across our matrixed organization ensuring that any organizational changes are managed in a timely fashion including Microsoft Teams Chat/Video, Outlook communication and call handling when needed.
• Assist in maintaining ongoing data integrity by utilizing a data cleansing application within the Salesforce platform.
• Independent research and resolution for requests involving data, access, UAT script testing, and reporting.
• Partner with business stakeholders and gather feedback from end users to understand their needs and identify opportunities for system improvements.
• Document and communicate requirements for potential system enhancements that impact our users.

Responsibilities:

• Required 3 years of [experience related to CRM, Data Validation, and Salesforce (strongly preferred lightning and classic experience)
• Proven Salesforce experience at least 1+ year(s)
• Demonstrated initiative to drive results in complex projects.
• Attention to detail. Strong oral and written communication skills with both technical and non-technical clients.
• Proficient in Microsoft Word, Excel, Power Point, Teams, and Outlook.
• Excellent planning and organizational skills.
• Willingness to work in St. Louis office as needed up to 3 days per week. This is a hybrid role.

Experience:

• Purpose: to maintain licensing for Salesforce as well as add ons (training, mapping). Make sure the add ons are maintained for usability and access. Monitor new requests and work with IT get the user set up correctly. Includes environment testing and verification.
• Starting auditing processes on this. People might shift roles and if we are not notified, they might not be able to see the correct info.
• Must be able to flex to the roles needs and phases. The role is growing and evolving everyday with strong future potential to enhance professional skills.
• With Global Instance CRM Customer Plus implemented, role requires user to maintain both environments, ensure that users are updated in both, assist Product and Development in ensuring that the users can transition from the Salesforce Classic/Unlimited platform to the GI Customer Plus smoothly. Technical experience of the users vary and involvement depends case by case basis. Attention to detail is a must between all access to ensure company success.

Skills:

• Experience with Salesforce, CRM environments, and Data handling.
• Excellent communication skills
• Not a technical role but someone with a technical background would be nice.
• This is more of a hybrid role that does require a bit of technical skills (or open to learning) as well as current licensing tasks.
• Will be required to build relationships with Admins and users across the organization so when someone does move organizations, they are notified and can make the necessary changes.
• High likelihood of extension based on performance.
• Phone and then video Teams interview.

Education:

• Bachelor's degree in Computer Science or related field or equivalent experience.

About US Tech Solutions:

US Tech Solutions is a global staff augmentation firm providing a wide range of talent on-demand and total workforce solutions. To know more about US Tech Solutions, please visit .

US Tech Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.