Help Desk Analyst

  • Remington, IN
  • Posted 4 days ago | Updated 2 hours ago

Overview

On Site
$30 - $40 per hour
Contract - W2

Skills

Help Desk Analyst

Job Details




Position Overview


We are seeking a reliable and tech-savvy IT Help Desk Analyst to provide first-level assistance across Microsoft-based platforms. In this role, you'll be the first point of contact for users needing help with Windows OS, Microsoft 365, and MS Dynamics-ensuring efficient resolution and a positive user experience.


Key Responsibilities



  • Provide technical support for Windows OS, Microsoft 365 applications, and MS Dynamics

  • Assist users with login issues, software installations, and troubleshooting on desktop and mobile devices

  • Respond to help desk tickets via phone, email, and ticketing system with timely resolutions and thorough documentation

  • Support MS Dynamics users with navigation, data entry, and minor configuration inquiries

  • Escalate more complex technical issues to senior IT personnel or Dynamics admins

  • Maintain user accounts within Active Directory and Microsoft 365 environments

  • Conduct routine system checks and apply updates to enhance performance and security

  • Collaborate with IT and business units to improve support processes and overall user experience


Must-Haves



  • Proven experience with Microsoft 365 administration and support

  • Ability to work onsite 5 days a week at our Remington location







About Korn Ferry


Korn Ferry unleashes potential in people, teams, and organizations. We work with our clients to design optimal organization structures, roles, and responsibilities. We help them hire the right people and advise them on how to reward and motivate their workforce while developing professionals as they navigate and advance their careers. To learn more, please visit Korn Ferry at ;/span>

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About Korn Ferry