Overview
On Site
$50
Contract - W2
Skills
Genesys
Cyara
Software Quality Assurance
Job Details
Job Description
- Develop, maintain, and execute automation scripts for Contact Center applications using Cyara.
- Plan and define test strategies, create test cases, and perform manual/automated testing.
- Collaborate with project teams to understand project architecture and business requirements.
- Analyze and validate defect leakages, ensuring application quality and performance.
- Communicate with QA Lead, Dev Lead, and Technical Managers about project activities.
- Design and develop scalable, flexible, and cross-platform automation test frameworks.
- Continuously improve testing efficiency and effectiveness through innovative QA practices.
- Proven track record with a minimum of 7 years of software/computer engineering experience.
- Prior experience in software quality assurance technical testing in Voice Contact Center technologies (Voice, IVR, Call Routing, CTI, Agent Desktop).
- Experience with Cyara tool and Genesys Contact Center technology
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