Overview
Remote
Depends on Experience
Contract - W2
Contract - Independent
Contract - 12 Month(s)
No Travel Required
Skills
Genesys
Cisco
Linux
Microsoft SQL Server
VoIP
SIP
Oracle
Routing
Job Details
Role : Genesys Developer
Location : Remote
Required :
- 7 to 10 years of experience in Information Technology and Application Support
- Experience on Genesys architecture including inbound, outbound voice, chat, SMS, and email. Advanced Contact Center Call Flows and script design.
- Knowledge for Genesys workspace desktop, including desktop design and (attached data) screen pop integration. Knowledge of Avaya and Cisco end point integration
- Must have experience in Genesys Voice, Email, SMS, and Chat Routing
- Designed and implemented complex call routing strategies within Genesys 8.5, optimizing call flows to improve customer service and reducing call handling times.
- Genesys software knowledge: eservices, Framework(CME), Routing Design, IVR, Web Services (GWS). Orchestration Routing Solution, Composer, Interaction Concentrator, CC Pulse, GVP 8.5, SIP and MCP.
- Knowledge on IP Telephony, SIP, working with service providers on number porting, call redirections and troubleshooting SIP logs.
- Operating Systems experience with Windows and Linux.
- Databases: SQL Server, Oracle, Cassandra
Desired:
- Bachelor's Degree in a technology field or related experience
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