Customer Service Retention Specialist

Job description

We at Coforge have an urgent need for Service Desk Agent with call center and help desk experience which will be onsite opportunity. If interested, please feel free to reach me at # extn 11391.

About us:

Coforge is a leading global IT solutions organization. We have a presence in 34 sales offices and 17 delivery centers, and 6 data centers and constantly seeks to find new yet simple ways to add value to our clients. At Coforge, we give you the right opportunity and help you achieve your career goals. Coforge is committed to offering exceptional benefits to you and your family, these benefits include medical, vision, dental, 401K, short term, and long-term disability. We partner with and support global leaders.

**Coforge is an equal opportunities employer and welcomes applications from all sections of society and does not discriminate on grounds of race, religion or belief, ethnic or national origin, disability, age, citizenship, marital, domestic or civil partnership status, sexual orientation, or gender identity, or any other basis as protected by applicable law.

JOB SUMMARY

The Customer Service Sales Representative primary responsibility is to have problem solving skills and can turn any situation into an great customer experience. This role will combine elements of customer service and sales. Sales & Service Consultants are responsible for creating an exceptional experience at every interaction for both new and existing customers.

ESSENTIAL FUNCTIONS

Duties include, but are not limited to:

• Promoting and/saving products and services

• Providing an excellent customer experience via phone

• Negotiating and completing save/service order requests from customers.

• Working with customers patiently, tactfully, and efficiently

• Accurately informing customers of various fees and adjustments.

• Providing options to the customer based on product and service needs.

• Active listening skills

• Ability to follow tactical call flows to optimize the customer experience.

MINIMUM REQUIREMENTS

· Outstanding Customer Service skills.

· Excellent skills in the following areas: Communication - Interpersonal - Analytical - Problem Solving.

· Basic math skills, data entry skills, and sales aptitude

· Understanding of hardware (peripherals) with moderate-to-high level software, and hardware troubleshooting skills.

· Ability to multitask in a fast-paced environment.

PREFERENCES

Previous Customer Service experience in a high volume

2+ years of Call Center experience or equivalent required

1 yr contact center and 1 yr retention experience are preferred

High school diploma or the equivalent