Overview
On Site
$466 - $466
Accepts corp to corp applications
Contract - 12 month(s)
No Travel Required
Skills
Application Production Support Analyst
Job Details
Job Description:
- Investigate production issues and coordinate resolution with stakeholders, clients, software vendors and technology specialists for a timely resolution.
- Support product deployment life cycle for new releases, standards, and patches.
- Ensure support documentation is kept up-to-date and published in prescribed tools according to the Bank s standards.
- Provide support for projects along with timely reporting on status updates and risks.
- Prepare documents for business continuity planning, architecture and disaster recovery procedures for the APS supported platforms.
- Coordinate post-migration validation in production environment with users and coordinate end-to-end testing as necessary.
- Participate in governance and audit initiatives and support the resolution of noncompliance findings/recommendations.
- Participate in the resolution of situation reviews triggered by major incidents along with documentation of post incident reports.
- Participate in global projects working with teams from US, Canada, Paris, XX, Philippines.
- Minimum 5 years experience in application production support
- Hands on experience with UNIX, Linux and Candidatell Scripts.
- Hands-on experience with Oracle (preferred) SQL and PL/SQL.
- Experience with Windows servers.
- Knowledge in Infrastructure/security technologies like VMWare, WebSphere, Tomcat, firewalls, PGP encryption, CFT, IBM MQ Series, etc
- Must be able to work flexible hours (morning shift, evening shift, weekend support).
- Strong problem-solving skills.
- Possess time management and priority management skills.
- Team player while being able to work autonomously.
- Ability to work under pressure to support a critical 24x7 production platform.
- Experience in working with geographically diversified teams.
- ITIL Framework knowledge will be an asset (incident/problem/change process).
- Dynatrace Knowledge.
- Ability to use Excel for data analysis and reporting.
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