Amazon Connect Implementation Specialist

Overview

Remote
Depends on Experience
Contract - W2
Contract - 6 Month(s)
No Travel Required

Skills

Amazon Connect
Cisco
Amazon Web Services

Job Details

Amazon Connect Consultant

5-6 roles

100% Remote

Oxford s client is seeking an Amazon Connect Implementation Specialist to support the foundational launch of Amazon Connect for a large insurance provider. The specialist will work closely with AWS and customer teams to design, implement, and optimize the Amazon Connect framework within a non-production environment. The role will include providing architectural guidance, migration support, and building key capabilities to enable scalable, efficient, and transparent communications solutions

Key Responsibilities:

  • Collaborate with AWS and customer teams to design and implement an Amazon Connect instance, following AWS infrastructure best practices.
  • Assist with the migration of existing Cisco-based telephony services to Amazon Connect as part of a data center shutdown project.
  • Implement selective voicemail capabilities with intelligent message routing and tracking, tailored for individual agents.
  • Develop and deploy a mobile solution to support field personnel with real-time transparency, performance metrics, and monitoring.
  • Build an internal proof-of-concept (POC) for an AWS-Carrier integrated Mobility Fixed-Mobile Convergence (FMC) solution.
  • Provide ongoing advice and best practices for Amazon Connect configuration, rollout, and agent onboarding.
  • Troubleshoot and resolve technical issues during implementation and assist with knowledge transfer to customer teams.

Required Qualifications:

  • Strong experience with Amazon Connect architecture, design, and deployment.
  • Knowledge of AWS services, and best practices related to cloud contact center solutions.
  • Hands-on experience migrating telephony systems (Cisco to AWS Connect experience preferred).
  • Familiarity with building and supporting mobile solutions for field teams, including monitoring and reporting functionalities.
  • Understanding of Fixed-Mobile Convergence (FMC) concepts and AWS-Carrier integration models.
  • Excellent communication, documentation, and stakeholder management skills.
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

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