Overview
On Site
Accepts corp to corp applications
Contract - W2
Contract - Independent
Contract - long term
Skills
Root Cause Analysis
Documentation
Collaboration
Regulatory Compliance
Problem Management
ITIL
Communication
Management
SAP BASIS
ServiceNow
Workflow
Computer Science
WebKit
Enterprise Architecture
SANS
Job Details
Incident Analyst
Location: Hybrid Rosemont, IL (In office 10 days/month (alternating 2 days in office one week, 3 days in office following)
Duration: 6 months
Location: Hybrid Rosemont, IL (In office 10 days/month (alternating 2 days in office one week, 3 days in office following)
Duration: 6 months
Job Description:
Participate in a 24/7 on-call rotation to manage major incidents.
Lead business-impacting incident resolution with cross-functional teams.
Communicate timely updates to stakeholders during incidents.
Conduct root cause analysis and track corrective actions.
Maintain incident and problem management documentation.
Create reports and metrics to measure incident trends and resolution success.
Collaborate with internal/external teams to align with best practices.
Ensure compliance with incident/problem management processes and SLAs.
Contribute to various IT projects as needed.
Lead business-impacting incident resolution with cross-functional teams.
Communicate timely updates to stakeholders during incidents.
Conduct root cause analysis and track corrective actions.
Maintain incident and problem management documentation.
Create reports and metrics to measure incident trends and resolution success.
Collaborate with internal/external teams to align with best practices.
Ensure compliance with incident/problem management processes and SLAs.
Contribute to various IT projects as needed.
Requirements:
ITILv4 certification or working knowledge of ITIL best practices.
Demonstrate knowledge of ITIL
Incident /Program Mgmt. must have
Excellent communication skills and time management skills
Participate in a 7x24 on-call rotation to manage major incidents Monthly basis, will be on 2 -week call rotation
Must possess ServiceNow administrative experience, specifically how to configure workflows and script
Bachelor's degree in Computer Science or related field and 3+ years of experience OR High School Diploma and 6+ years of relevant IT experience.
Demonstrate knowledge of ITIL
Incident /Program Mgmt. must have
Excellent communication skills and time management skills
Participate in a 7x24 on-call rotation to manage major incidents Monthly basis, will be on 2 -week call rotation
Must possess ServiceNow administrative experience, specifically how to configure workflows and script
Bachelor's degree in Computer Science or related field and 3+ years of experience OR High School Diploma and 6+ years of relevant IT experience.
Nikesh Mishra
IT Technical Recruiter
Phone :
Email:
Gtalk:
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