Overview
On Site
$50 - $70
Contract - Independent
Contract - W2
Skills
Application Support
Auditing
Collaboration
Communication
Customer Facing
Database Performance Tuning
Documentation
ITIL
KPI
Management
Merchandising
Oracle
Oracle Db
Oracle Retail
PL/SQL
Production Support
RESA
RIB
RMS
RPM
Regulatory Compliance
Retail
Root Cause Analysis
ServiceNow
Job Details
Role: Oracle Retail Support Engineer
Location: Santa Barbara, CA (Onsite from Day 1)
Oracle Certification: Mandatory
Shift: Rotational 24/7 support
Key Responsibilities:
- Troubleshoot and support Oracle Retail modules (RMS, RPM, ReSA)
- Support patching, upgrades, and performance tuning
- Manage and optimize batch jobs and RIB integration flows
- Analyze recurring issues and lead root cause analysis (RCA)
- Collaborate with cross-functional teams for enhancements and incident resolution
- Provide 24x7 production support on a rotation basis
- Ensure compliance with retail operational KPIs and SLAs
Must-Have Skills:
- 10+ years supporting Oracle Retail applications especially RMS (Retail Merchandising System), RPM (Retail Price Management), and ReSA (Retail Sales Audit)
- Experience with Allocations, Retail Planning, and Retail Finance
- Deep knowledge of RIB (Retail Integration Bus) and Retail Batch processes
- Strong experience in PL/SQL, Oracle DB performance tuning, and issue triage
- Experience working in production/application support roles
- Familiarity with ServiceNow and ITIL-based processes
- Excellent client-facing communication and documentation skills
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.