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Job Details
Fiber Optic Installation Technician, Omak, WA
We are seeking a motivated and customer-oriented Fiber Optic Installation Technician to join the team. As a Fiber Optic Installation Technician, you will play a vital role in ensuring customers receive high-quality fiber internet installation services. This position offers a rewarding opportunity to contribute to the growth and success of our company while providing exceptional service to our customers. This is a 100% Onsite position and NOT Remote.
Fiber Optic Installation Technician Responsibilities:
- Perform fiber internet installations and connections at customer premises within the designated local markets.
- Conduct pre-installation site surveys and assess the requirements for fiber network connectivity.
- Install, terminate, and test fiber optic cables and related equipment to ensure reliable and high-speed internet service.
- Adhere to installation guidelines, quality standards, and safety protocols during all installation activities.
- Provide customers with detailed explanations of the installation process, equipment functionality, and troubleshooting procedures.
- Ensure accurate and timely documentation of all installation activities, including equipment records and customer information.
- Troubleshoot and resolve any issues or concerns related to the installation, ensuring customer satisfaction.
- Assist customers with the setup and configuration of their devices to connect to the fiber internet service.
- Communicate effectively with customers, addressing their questions, concerns, and inquiries in a professional and courteous manner.
- Work collaboratively with the local team, including other technicians and contractors, to ensure efficient service delivery.
- Maintain inventory of installation materials, tools, and equipment, reporting any shortages or discrepancies to the supervisor.
- Stay updated with the latest industry trends, technologies, and best practices related to fiber optic installations.
- Fulfill any other duties assigned by the Regional Field Operations Manager or General Manager for the region.
Fiber Optic Installation Technician Qualifications:
- Prior experience in fiber optic installation, telecommunications, or related field is preferred.
- Strong technical skills and ability to use various tools and equipment for fiber optic installations.
- Excellent customer service and interpersonal skills to interact with customers in a professional and friendly manner.
- Solid understanding of fiber optic networks, terminations, connectors, and related equipment.
- Familiarity with industry standards and best practices for fiber optic installations.
- Ability to read and interpret technical drawings, diagrams, and installation instructions.
- Detail-oriented with strong organizational and documentation skills.
- Ability to work independently and efficiently, managing time and priorities effectively.
- Physical fitness and ability to work in various weather conditions and physically demanding environments.
- Valid driver's license and reliable transportation to travel to customer locations within the designated local markets.
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