ServiceNow Integration Developer / Architect

We have multiple ServiceNow remote roles, listed below.

Role# ServiceNow HAM / SAM Architect

Lead the design and delivery of cutting-edge ServiceNow Hardware Asset Management (HAM) and Software Asset Management (SAM) Pro solutions that transform clients IT asset governance, reduce risk, and optimize costs.

Core Responsibilities:

• Proven ability to translate business needs into technical architectures
• Experience with regulatory compliance (SOX, HIPAA, NIST)
• Strong stakeholder management from CISO to procurement teams
• Provide technical expertise and solutions for ServiceNow HAM and SAM Pro capabilities and features aligned with CSDM 4.0/5.0 (next releases) and ITIL 4 frameworks
• Experience in designing scalable integrations and automations using flow designer, playbooks, process automation, and other out-of-the-box capabilities (for ex. procurement (Coupa/SAP), finance (ERP), and discovery tools)
• Experience in onboarded an array of software publishers using publisher packs, SaaS Direct Integration Profiles, or other as required.
• Develop TCO models to quantify ROI for asset lifecycle automation
• Configure or modify HAM/SAM Pro out-of-box or extended (use case-driven requirements):
• Asset lifecycle workflows
• Compliance audit frameworks
• SaaS/cloud asset tracking
• Software Publisher Onboarding through Reconciliation and Optimization
• Conduct maturity assessments using industry benchmarks (IAITAM, Gartner)
• Lead workshops to define RBAC models and depreciation strategies
• Train teams on HAM Pro dashboards and predictive analytics
• Work with key stakeholders to continue to provide thought leadership and uncover ROI through the effective design and implementation of HAM and SAM capabilities.

Required Expertise:
Technical:

• 5+ years ServiceNow HAM/SAM Pro implementations (v. Quebec+)
• Mastery of:
• Asset lifecycle automation
• CI class hierarchy design
• IntegrationHub spokes
• Model Management
• Asset Management
• Flow Designer
• Process Automation
• Software Licensing Metrics and T&Cs
• Certifications:
• CIS-HAM (required)
• CIS-SAM (preferred)
• CSA
• IT4IT/ITIL 4 (asset focus)

Role# ServiceNow Integration Developer

Here is customer feedback and expectation on the UX and Integration developers:

• In general our candidates have been good but he is looking for more depth in knowledge and experience when it comes to the ServiceNow platform, scripting framework.
• For custom UI - they are building, its React based and is looking for more of that experience
• No need to have specific OpenAI experience but knowledge of LLMs and working with Rest APIs, So JSON etc. will be helpful and is needed. The goal is to integrate with not LLMs but other internal applications.
• He is ok with them learning OpenAI on the job but don't have time to hand hold on anything else

Integration Developer- ServiceNow Integrations developer having experience with creating actions, flows, playbooks, custom spokes & scripting. Knowledge of prompts would help this developer also having AI understanding.

We are seeking a skilled ServiceNow Developer with proven experience in Integration Hub, Flow Designer, custom spoke development, and advanced scripting. The ideal candidate will also have a working understanding of prompt engineering to enhance user experiences through Generative AI workflows. You will play a key role in designing and implementing integrations, automations, and intelligent workflows across enterprise systems to drive digital transformation.

Key Responsibilities:

• Design, develop, and maintain ServiceNow integrations using Integration Hub, custom spokes, and REST/SOAP APIs.
• Create and orchestrate flows, subflows, and actions in Flow Designer for business process automation.
• Build reusable custom Integration Hub spokes for internal and third-party system connectivity.
• Write and manage complex scripts using JavaScript, Glide APIs, and Scripted REST APIs.
• Configure and implement Playbooks and Process Automation Designer for guided interactions.
• Develop AI-driven user experiences using prompt engineering with ServiceNow Generative AI capabilities.
• Collaborate with platform architects, analysts, and product owners to gather requirements and deliver scalable solutions.
• Implement error handling, logging, and monitoring strategies for robust and reliable integrations.
• Maintain documentation, conduct code reviews, and follow ServiceNow development best practices.

Required Qualifications:

• 8+ year of overall experience
• 5+ years of hands-on development experience on the ServiceNow platform.
• Proficiency in Integration Hub, including custom spoke development, MID Servers, and secure credential management.
• Strong skills in JavaScript, GlideRecord, GlideSystem, and scripted web services.
• Experience with Flow Designer, Playbooks, and Process Automation Designer.
• Solid understanding of authentication protocols (OAuth2, Basic Auth, API Keys, etc.).
• Familiarity with prompt design for GenAI workflows and integrating AI responses into flows.
• Experience working in Agile/Scrum environments.
• ServiceNow CSA certification is required; Integration Hub, CAD, or AI certifications are a plus.

Preferred Skills:

• Exposure to ServiceNow Generative AI or AI Search configuration.
• Experience integrating with platforms like Azure, Workday, JIRA, or Splunk.
• Familiarity with DevOps toolchains, CI/CD pipelines, and App Repository.
• Working knowledge of ServiceNow ITSM, ITOM, or CSM modules.

Role# ServiceNow Developer- Foundation Data & CSDM

Experience: 7+ years in ServiceNow development

Job Summary:

We are looking for a skilled ServiceNow Developer with strong experience in Foundation Data and the Common Service Data Model (CSDM). You will be responsible for developing, configuring, and maintaining data models and platform components that ensure alignment with ServiceNow architecture and enterprise standards. This role demands a deep understanding of CMDB, data integrations, and ServiceNow s platform capabilities.

Key Responsibilities:

• Develop and maintain Foundation Data structures (e.g., Company, Location, Cost Center, Users, Groups).
• Implement and configure CSDM-compliant CMDB class models, relationships, and lifecycle states.
• Create and manage data flows, integrations, and scripts to ensure high-quality, governed data.
• Collaborate with architects and stakeholders to align development with business goals and data governance standards.
• Perform hands-on configuration and development across tables, forms, business rules, UI policies, ACLs, and flow designers.
• Assist with platform upgrades, patching, and feature enablement aligned with the CSDM roadmap.
• Develop automated jobs for data quality checks and CMDB health monitoring.
• Document technical design, configurations, and workflows for knowledge transfer and audit purposes.
• Troubleshoot issues related to CMDB and Foundation Data using ServiceNow diagnostic tools and logs.

Required Skills & Qualifications:

• Bachelor s degree in Computer Science, Information Systems, or related field.
• 7+ years of experience with ServiceNow development, including core platform components.
• Strong hands-on experience with CMDB, CSDM, and Foundation Data management.
• Proficiency in JavaScript, REST/SOAP integrations, Flow Designer, Business Rules, and Script Includes.
• Solid understanding of ITIL, ITSM, and data lifecycle management in ServiceNow.
• Familiarity with ServiceNow Discovery and IntegrationHub.
• Excellent problem-solving and debugging skills.

Preferred Certifications:

• ServiceNow Certified System Administrator (CSA)
• ServiceNow Certified Implementation Specialist CMDB or ITSM
• ServiceNow CSDM training or CMDB Health certifications
• ITIL v3/v4 Foundation

Role# ServiceNow UI Developer (UI / Workspace Customizations)

Primary Skill set as suggested:

ServiceNow UI Developer - ServiceNow UI developer with experience in workspace customizations and Custom UI development using the Now UI Framework and UI Builder. For this developer we are also open to someone having pure nodejs background using Typescript or Javascript and some experience with OpenAI apis / AI Agents with ServiceNow experience.

Job Summary:
We are seeking a talented ServiceNow UI Developer to join our ServiceNow platform team. The ideal candidate will have strong expertise in building modern and responsive user interfaces using the Now Experience UI Framework, UI Builder, and customizing ServiceNow Workspaces. You will collaborate with product owners, architects, and platform engineers to deliver engaging, performant, and scalable user experiences for our enterprise ServiceNow applications.

Key Responsibilities:

• Design and develop custom user interfaces using the Now Experience UI Framework (using React & ServiceNow Components).
• Build and configure Agent Workspaces and custom workspaces using UI Builder.
• Build and configure Integrations using Integration HUB
• Experience in experience with creating actions, flows, playbooks, custom spokes & scripting.
• Develop reusable components, templates, and data visualizations tailored to business workflows.
• Integrate with ServiceNow APIs (REST, GraphQL, GlideData) for dynamic and context-aware UI experiences.
• Collaborate with stakeholders to understand UX requirements and translate them into high-quality UI designs.
• Optimize UI performance and ensure accessibility and responsiveness across devices.
• Participate in code reviews, sprint planning, and agile development ceremonies.
• Stay current with the latest features and roadmap updates in the ServiceNow Now Experience ecosystem.

Required Skills and Qualifications:

• 5+ years of experience developing on the ServiceNow platform.
• Hands-on experience with Now Experience UI Framework, UI Builder, and ServiceNow Workspaces.
• Proficient in JavaScript, React, and Web Components.
• Experience working with GraphQL, GlideRecord, and ServiceNow REST APIs.
• Solid understanding of ServiceNow data model, App Engine Studio, and Scoped Applications.
• Strong UI/UX design sense and familiarity with Figma or similar design tools is a plus.
• Familiar with Agile/Scrum development methodologies.
• ServiceNow CSA certification required; CAD or additional certifications preferred.