Overview
On Site
Depends on Experience
Accepts corp to corp applications
Contract - Independent
Contract - W2
Contract - 12 Month(s)
Able to Provide Sponsorship
Skills
Genesys IVR
Cyara
IVR Tester
IVR Automation
Genesys Cloud CX
Genesys Engage
Call Routing
Speech Recognition
DTMF Testing
Contact Center Testing
CTI
Computer Telephony Integration
SIP Protocol
VoIP
Test Plans
Test Cases
Defect Management
UAT Testing
Telephony Testing
Regression Testing
Automation Framework
QA Engineer
IVR
Telephony
Database
Debugging
DevOps
Continuous Integration
Customer Experience
Customer Relationship Management (CRM)
Cloud Computing
Communication
Continuous Delivery
API
Acceptance Testing
Agile
Automated Testing
Call-recording
Java
Performance Testing
Python
Quality Assurance
Regression Analysis
Collaboration
Documentation
Genesys
Interactive Voice Response
Issue Tracking
Routing
SIP
Scripting
Shell Scripting
Test Scripts
Testing
Job Details
We are seeking a highly skilled Genesys IVR Tester with hands-on Cyara automation testing experience to join our QA team in Newark, NJ. The ideal candidate will have a strong understanding of IVR call flows, speech applications, and contact center testing frameworks. You ll be responsible for validating end-to-end IVR functionality, regression testing, and ensuring top-quality customer experience.
Key Responsibilities:
Required Skills & Experience:
Preferred Qualifications:
Key Responsibilities:
- Perform functional, regression, and performance testing of IVR applications built on Genesys platform.
- Design, build, and maintain automated IVR test scripts using Cyara.
- Analyze call routing, CTI integrations, speech recognition, and DTMF flows.
- Collaborate with developers, business analysts, and QA teams to identify and resolve defects.
- Create detailed test plans, test cases, and test reports.
- Execute UAT and production validation testing.
- Validate voice prompts, call transfers, and CRM integrations across environments.
- Work with logs, traces, and debugging tools to identify issues.
Required Skills & Experience:
- 3+ years of experience in Genesys IVR testing.
- Hands-on experience with Cyara for IVR automation testing.
- Strong knowledge of IVR call flows, routing strategies, and speech applications.
- Experience with call recording validation and prompt testing.
- Understanding of SIP, CTI, VoIP, and Telephony protocols.
- Familiarity with API, backend, and database validation.
- Excellent defect reporting, analysis, and documentation skills.
- Strong communication and collaboration abilities.
Preferred Qualifications:
- Experience with Genesys Cloud CX or Engage platforms.
- Exposure to voice bot or chat bot testing.
- Working knowledge of Agile and DevOps CI/CD pipelines.
- Basic scripting knowledge in Python, Java, or Shell scripting.
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