Deployment Engineer

About Tachyon Technologies:

Tachyon Technologies is a Digital Transformation consulting firm that partners with businesses to implement customer-focused business transformation. Aligned with SAP's digital core, Tachyon Technologies collaborates with its clients to transform their business by leveraging existing IT investments and leading-edge digital solutions to positively impact their customers' experience. From initiation through realization, Tachyon Technologies understands what it takes for a consulting partner to be effective and strives to deliver a meaningful solution that exceeds its clients' expectations.

Position: Deployment Engineer

Location: Houston, TX, Steven's Point, Wisconsin and Schaumburg, IL ( Hybrid 3 days onsite)

Duration: 2-3 months

We need locals to these given locations no relocation or traveling candidates

These are onsite/Hybrid roles.

Position Overview:

We are seeking five Deployment Engineers to support a large-scale corporate computer refresh initiative. In this hands-on role, you will be responsible for the end-to-end deployment of new user devices, ensuring seamless migration of data, applications, settings, and permissions. This is a customer-facing technical role that requires a mix of hardware expertise, software familiarity, and excellent interpersonal skills.

Key Responsibilities:

Deploy, configure, and validate new Windows-based corporate laptops

Perform full user profile migrations including data, settings, and licensed applications

Wipe and prepare old devices for lease return or decommissioning

Provide in-person technical support to employees during the transition process

Install, configure, and troubleshoot applications (Microsoft 365, collaboration tools, enterprise apps)

Set up and troubleshoot network connections, printers, monitors, docks, and peripherals

Support conference room hardware setup (displays, webcams, connectivity)

Manage tickets and asset inventory updates in ServiceNow

Escalate and collaborate with vendors as needed for resolution

Develop and update knowledge base articles and user guides

Provide Level 2 support for incident resolution and ensure high customer satisfaction

Ensure compliance with internal security policies, deployment procedures, and documentation standards

Work with end users to troubleshoot any PC hardware and software issues

Engage end users in a professional, courteous manner with focus on fast issue resolution and excellent customer satisfaction

Provide support to end users who require assistance with conference room collaboration tools

Please describe the day-to-day responsibilities of this position

Assemble, install, configure, inspect, maintain, and repair personal systems, printer equipment, and other peripherals

Consult with clients' area management regarding equipment problems or malfunctions.

Perform root cause analysis and resolve frequently occurring problems; participates in evaluation and selection of new equipment and provides technical recommendation.

Evaluate in-house and third-party applications and support their integration with Operating Systems.

Resolve issues working in conjunction with vendors, as required.

Develop and maintain instructional documentation.

Install and configure software applications

Provide required support to end users for setting up new/replacement of PC devices

Work with end users to troubleshooting any PC hardware and software issues

Wipe device and prepare the devices for lease return

Track, Update the incident tickets in Service now

Education and Experience requirements

1. Bachelor's Degree and 1 or more years of experience in the Desktop Support area

OR

2. High School Diploma or Equivalent and 3 or more years of experience in the Desktop Support area Preferred

3. Strong verbal and written communication skills

Skills Functional/Technical Skills

1. Computer Operations -Proficiency Level Intermediate

2. IT Standards Procedures & Policies - Proficiency Level Intermediate

3. IT Systems Management - Proficiency Level Intermediate

4. Systems Thinking - Proficiency Level Intermediate

5. Commitment to "internal client " and focus on customer satisfaction

6. Sufficient written and verbal communication skills

7. Strong problem-solving analytical skills

8. Able to develop and drive initiatives with minimal oversight or guidance

9. Excellent written and verbal communication and presentation skills

10. Experience in desktop technical support Incident resolution.

11. Experience in tools like Service now, Active Directory

12. Experience in hardware troubleshooting

13. Knowledge about Microsoft Config Manager (Previously known as SCCM), Microsoft Intune tools

14. Knowledge of Windows 23H2 and 24H2

Tachyon's full-time employees receive complete and competitive benefits. We offer a collaborative work environment, competitive compensation, generous work/life opportunities, and an outstanding benefits package that includes paid time off plus holidays. In addition, all colleagues are eligible for a number of rewards and recognition programs. Encouraging a healthy work/life balance and providing our colleagues great benefits are just part of what makes Tachyon a great place to work.

Disclaimer: The above statements are not intended to be a complete statement of job content, rather act as a guide to the essential functions performed by the employee assigned to this classification. Management retains the discretion to add or change the duties of the position at any time.