Overview
Skills
Job Details
ServiceNow Developer
Candidate should have good Admin/Configuration/Development level knowledge of:-
Incident Management, Problem Management, Change Management, Release Management, Knowledge Management, Asset management, CMDB, Service Requests and SLM
User Administration: - Creation of user, roles, assignment groups.
Reporting: - Import or export of data.
Development of Form Customization, Business Rule, Client Script.
Understanding of ITIL Concepts.
Creating Service Requests
Hands on experience with client scripts and business rules.
Content Management: - developing ESS page.
Hands on with UI Actions / UI policy / Access Control Lists, etc.
Overview of integration:- LDAP integration and Overview of Web-services.
Use of Record producers to create Incident and Problem.
Update sets to move customization from Dev. to Production Instance.
Workflow editor to design workflow of various modules and for triggering of various events.
Content Management: - developing ESS page.
Writing various Server side scripts using Script Includes.
Configured License Management module for necessary Compliance check.
Used ACL s for controlling the security mechanism in Service Now
Domain Separation and designing the Process and data flow within various domains
Experience with Web technologies/AJAX
Developing Composite Service Requests within Service catalog Module
Experience in different Integrations using web-services / MID Server, etc.
Configuring complex reports
Understanding and debugging of system logs
Required Skills :
ServiceNow development experience
Core Applications (Incident / Request / Change / Problem)
Service Portal
CMDB
Expert in JavaScript
System integration experience using web services and other web-based technologies
such as XML, HTML, AJAX, CSS, HTTP, REST/SOAP
Experience with Business Rules, Script Includes, Client Scripts, UI Actions, Scheduled Jobs - all scripted aspects of the ServiceNow system
Experience with ServiceNow client and server-side Javascript and the ServiceNow APIs
Scripted Web-Services, AJAX, Business Rules, JavaScript, SOAP, REST SSO-SAML Setup
and Integration of ServiceNow to Other Applications
Customizing ServiceNow using UI Pages, UI Macro & CMS using CSS, HTML, Jelly.
Custom UI Changes with the usage of Web Technologies such as DOM, HTML changes.
Experience with working on email notifications in ServiceNow.
Experience presenting and conducting demo reviews with client stakeholders
Proficiency working with Update Sets and Scoped Applications
Knowledgeable about ServiceNow Development Best Practices
Minimum ServiceNow CSA certified.
ITIL certification / CIS/ CAD ServiceNow certification is an advantage.
Disclaimer
HCL is an equal opportunity employer, committed to providing equal employment opportunities to all applicants and employees regardless of race, religion, sex, color, age, national origin, pregnancy, sexual orientation, physical disability or genetic information, military or veteran status, or any other protected classification, in accordance with federal, state, and/or local law. Should any applicant have concerns about discrimination in the hiring process, they should provide a detailed report of those concerns to for investigation.
Compensation and Benefits
A candidate s pay within the range will depend on their work location, skills, experience, education, and other factors permitted by law. This role may also be eligible for performance-based bonuses subject to company policies. In addition, this role is eligible for the following benefits subject to company policies: medical, dental, vision, pharmacy, life, accidental death & dismemberment, and disability insurance; employee assistance program; 401(k) retirement plan; 10 days of paid time off per year (some positions are eligible for need-based leave with no designated number of leave days per year); and 10 paid holidays per year.