UX Content Designer

Job Title: UX Content Designer
Location: Fully 100% Remote
Duration: 12+ Months Contract
Job id - LMJP00009520

Contract to Hire: Not at this time but may be a possibility in the future for the right fit
Required: Figma, Word and Portfolio required on resume to be considered for this role.
Preferred: Lucid, Jira
Interview Details: 2 interviews (30min: one-on-one interview with hiring manager AND 45min-1hour: joint interview with Content Strategist and Lead Product Designer
Interview Date: Week of Oct 13 - Mon, Thurs, Fri and Week of Oct 20 - Mon, Tues, Fri

What is the most important skillset: Besides the hard skills, the soft skills are equally as important. Looking for someone who works well in chaos. Someone who understands boundaries and doesn't get overwhelmed. Ability to handle working in fast paced environments. Passionate about UX advocacy. Strong content design systems experience and end to end user experience.
Any immediate disqualifiers: Not a good fit if someone has mostly copy writing experience or only 1-2 years of content design experience. Having worked for larger companies is ideal.
Can you tell me what the person's day to day will be like: They will be part of a team of 7 working mostly with product designers and stakeholders. Will attend meetings however they try to balance meetings with workload. They will be individual contributors and work in a collaborative environment. The department has a dedicated research team that they will work with as well.

Job Description:
UX Content Designer - UX Product Design Team - Small Commercial Quoting Experience
Portfolio is required to be considered for this role.

The User Experience organization is on a mission to create extraordinary digital experiences that position our company to win with our customers, agents, and prospects. We strive to provide the best digital quoting, customer service, and claims experiences in the industry, delivering innovative solutions that exceed consumer and agent expectations.

About the team
Youll join a 60+ person UX organization consisting of kind and talented product designers, content designers, and UX developers.

About this role

• Were looking for a UX Content Designer to join our UX Product Design team to support the modernization and optimization of our Small Commercial agent quoting experiences.
• You will provide dedicated content design support to create best-in-class digital tools for power users, aimed at increasing agent efficiency, improving satisfaction, and reducing expenses and tech costs. Youll also benefit from the support of our content community of practice, where you can exchange ideas and learn from other content design practitioners.
• You'll experience a degree of autonomy as you support individual product team(s), while also being a part of a mature UX team collaborating with product designers and user researchers.

• In this role you will work with business owners, engineers, and product owners to understand the business vision and objectives. You will collaborate daily with the broader team to deliver content solutions that meet user needs and business goals.

In this role, you will:

• Work in an agile environment. Youll partner closely with product owners, product designers, and engineers, as well as other content designers, marketers, analysts, and researchers.
• Identify content opportunities. Youll use content design and strategy methods to find ways to improve the user experience through information architecture and the use of language.
• Write concise, effective content. Your writing will adhere to guidelines for tone and voice, follow established standards and use language best practices for the given channel/medium.
• Continuously seek and integrate user feedback. Youll evaluate UX effectiveness and determine where and how to optimize content.
• Coordinate across multiple projects and workstreams. Youll learn a complex product ecosystem and collaborate with other teams to ensure a seamless experience for the user.

This role might be for you if:

• You have a Bachelor's degree in English, Communications, Journalism or a related field, or equivalent work experience.
• Min 3+ years of relevant experience.
• You have a strong attention for detail and enjoy working collaboratively on large projects while giving and taking feedback from both junior and senior design partners.
• You have experience working on design teams with a proven track record of successfully delivering content for external-facing digital applications.
• You have supported multiple agile software engineering teams in a scrum methodology environment.
• You know how to employ content design and strategy methods and tools like content audits, competitive assessments, quantitative analysis, design thinking exercises, user research, persona development, etc.
• Youre analytical, and you love to synthesize complex information.
• You have a portfolio of written work that demonstrates creativity, problem solving, business impact, and results.

Experience Level:

• Level 4 (advanced): 7 to 15 years

About PTR Global: PTR Global is a leading provider of information technology and workforce solutions. PTR Global has become one of the largest providers in its industry, with over 5000 professionals providing services across the U.S. and Canada. For more information visit
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Pay Range: $55-$57/hr
The specific compensation for this position will be determined by several factors, including the scope, complexity, and location of the role, as well as the cost of labor in the market; the skills, education, training, credentials, and experience of the candidate; and other conditions of employment. Our full-time consultants have access to benefits, including medical, dental, vision, and 401K contributions, as well as PTO, sick leave, and other benefits mandated by applicable state or localities where you reside or work.
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