Overview
On Site
Contract - W2
Skills
Computer troubleshooting
Command-line interface
Printer support
Technical Support
ServiceNow
Customer service
Training and development
SaaS
LOS
Printers
IP
IoT
Documentation
Configuration management database
Research
Network
Microsoft Windows
Editing
Computer networking
Printing
Dragon NaturallySpeaking
Bomgar
MEAN stack
SAP BASIS
Policies
Job Details
Software Guidance & Assistance, Inc., (SGA), is searching for an Computer/Printer Support Technician for a Contract assignment with one of our premier SaaS clients in Los Angeles, CA .
Responsibilities :
Required Skills:
Preferred Skills:
SGA is a technology and resource solutions provider driven to stand out. We are a women-owned business. Our mission: to solve big IT problems with a more personal, boutique approach. Each year, we match consultants like you to more than 1,000 engagements. When we say let's work better together, we mean it. You'll join a diverse team built on these core values: customer service, employee development, and quality and integrity in everything we do. Be yourself, love what you do and find your passion at work. Please find us at .
SGA is an Equal Opportunity Employer and does not discriminate on the basis of Race, Color, Sex, Sexual Orientation, Gender Identity, Religion, National Origin, Disability, Veteran Status, Age, Marital Status, Pregnancy, Genetic Information, or Other Legally Protected Status. We are committed to providing access, equal opportunity, and reasonable accommodation for individuals with disabilities in employment, and our services, programs, and activities. Please visit our company to request an accommodation or assistance regarding our policy.
Responsibilities :
- Configure printers by hostname or static IP.
- Install and configure printers on workstations
- Configure iot - any that may be encountered in the environment
- Assist and troubleshoot with end-users as needed.
- Assist in documenting technical support procedures and maintain CMDB
- In addition, the candidates must be able to perform basic computer hardware troubleshooting and remediation, as well as research unfamiliar scenarios.
- Candidates must be motivated and a self-starter but also know when to consult and escalate issues.
Required Skills:
- Experience with network printer configuration on various models, including setting up scan to email and scan to network folders on all-in-one printers.
- Experience adding printers on both Windows and Mac computers
- Experience running commands in both the Windows command line interface and Mac Terminal, including ping, nslookup, ipconfig etc.
Preferred Skills:
- Experience editing Configuration Items in Service Now.
- Networking knowledge in relation to printers and printing, including DNS
- Experience with remote connection tools such as Bomgar
SGA is a technology and resource solutions provider driven to stand out. We are a women-owned business. Our mission: to solve big IT problems with a more personal, boutique approach. Each year, we match consultants like you to more than 1,000 engagements. When we say let's work better together, we mean it. You'll join a diverse team built on these core values: customer service, employee development, and quality and integrity in everything we do. Be yourself, love what you do and find your passion at work. Please find us at .
SGA is an Equal Opportunity Employer and does not discriminate on the basis of Race, Color, Sex, Sexual Orientation, Gender Identity, Religion, National Origin, Disability, Veteran Status, Age, Marital Status, Pregnancy, Genetic Information, or Other Legally Protected Status. We are committed to providing access, equal opportunity, and reasonable accommodation for individuals with disabilities in employment, and our services, programs, and activities. Please visit our company to request an accommodation or assistance regarding our policy.