IT Asset Management Technician/Analyst

Our enterprise client has an immediate contract opening for an IT Asset Managment Technician to support our client with IT assets tracking and overall management of depot and ServiceNow tickets.

Responsible for defining and conducting physical inventory and asset management for all assets in corporate and remote locations.

Responsible for managing the new End User onboarding and exit process including reporting and follow up for asset retrieval.

Responsible for defining and managing reporting catalog and metrics

Responsible for reviewing or defining metrics associated with the Asset Management service, and ensuring SLA's and KPI's are met or exceeded on a consistent basis.

Effectively communicate with the customer and potentially senior leadership as needed.

Participate and potentially drive, small to medium scale projects as they relate to the Asset Management strategy or service.

Ensure sufficient stock / inventory is maintained, including managed assets and peripherals.

QUALIFICATIONS:

1 to 5 years plus in an Asset Management coordination role

Excellent communication skills

Professionalism, proactive, attention to detail, exceptional customer services support skills.

Comfortable in a fast-paced, dynamic environment and able to multi task

Goal and solution oriented

Motivated to learn and resourceful

Ability to react quickly to changing environments

Receiving new assets to stockroom

Monitoring inventory levels of assets and asset accessories keeping on-hand stock levels at the standard count

Deploying laptops, phones, and tablets to users documenting each step through ServiceNow

Communicating with branch offices about assets in their custody and providing proper information to return assets to corporate HQ.

Properly and accurately maintain ServiceNow records to display a proper system of records for all corporate assets, including proper naming conventions, accurate location tracking, and hardware status

Updating and executing the proper documentation for the Asset Management processes

Asset recovery from separated employees

Manage Work From Home equipment

Shipping equipment to employees and tracking deliveries

Tracking/Assigning equipment in ServiceNow

Weekly hardware audits comparing the on-hand inventory to prior week, reconciling the differences to ensure proper asset handling

Asset Disposal

Chain of Custody tracking

In a timely manner, deploying VIP and Executive hardware assets to the Executive support team

Skills required:

Strong knowledge of ServiceNow platform

Communication skills, as we work hand in hand with the Regional Support/Desktop Help team and end users

Attention to detail

Ability to delegate and multi-task

Able to quickly grasp new concepts

Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

At Randstad Digital, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact

Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad Digital offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility).

This posting is open for thirty (30) days.